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MSAMP
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Joined 8 months ago
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Re: price charged not what was quoted for home internet!
Yes, I understand this. If you read my original post, I mentioned the price change and my flyer was a little over a month old. When I began, I noticed the price change and wasn't going to get the service. I asked if they would honor the $50 still since it was so early. They agreed and said if there were any issues for T-Mobile to refer to the chat. They won't honor it now.14Visto0likes0ComentariosRe: price charged not what was quoted for home internet!
Gotcha…Like I said, this is not true. I appreciate you trying to explain again, but it is not a prorated amount. They locked me in at $50 and now say they can't honor that and the price will be $60 going forward if I use autopay. They confirmed it will NOT be $50/mo. I've beenmisled.14Visto0likes0ComentariosRe: price charged not what was quoted for home internet!
This is not true at all! T-Mobile sent me an email on the 11th that my equipment was on the way. Nothing was even established yet No way my service started on the 5th. I didn't even begin communication with them at that time. More misinformation!13Visto0likes0Comentariosprice charged not what was quoted for home internet!
I began to switchservice and went to the website for home internet. I started a chat to inquire about recent price change from $50 to $60 per month that happened a little over a month earlier. I explained I had a flyer sent by mail from a month or so old showed the $50 price and asked if they would honor that. They said they would honor it and got me set up. They said to have anyone refer to the chat if there were any future issues about pricing. Well, I just got my first bill and it's $65 per month. I spent an hour on the phone just for them to say they won't honor it and there is no evidence of that price to honor. I called a second time and spoke with someone different. They said some representatives will say incorrect things and they cannot honor it, apologizing. Umm, I made a huge step and switched my whole network and ALL devices over, which is a task. I sent my other provider packing. I feel that's where they wanted me. I feel taken advantage of with no care of being locked in at a rate that they won't honor. I'm so upset! Will be calling again to speak with anyone and everyone. This is NOT RIGHT!!! Bad look for T-Mobile!!! Anyone have any guidance or direction I can go?134Visto0likes6Comentarios