Re-Activate Recently (4 days ago) disconnected # (# change) to download iCloud info onto factory reset phone w/new T-Mobile # TEMP
Phone was hacked from previous boyfriend advanced IT professional. Performed phone number change as advised by T-Mobile on iPhone then went to T-Mobile store-again advised by T-Mobile to factory reset iPhone. Shen attempted to restore contents from iCloud (which is EVERYTHING PERSONAL, LEGAL & PROFESSIONAL in my life stored in there) the number it is registered under is my previous, now disconnected phone number. Went to Apple directly and because of security purposes, managers stated slim chance I would be able to recover even through 1-800-APL-CARE. Advice was to contact T-Mobile to temporarily activate old number (approximately 1hour or less to download iCloud contents onto new # factory reset phone then contact T-Mobile to advise when completed to fully disconnect #). Was previously authorized user on T-Mobile account. Since household changes have been made, user authorization had been revoked however via T-Mobile App CHAT FUNCTION on Sunday (4 days ago) as unauthorized user was permitted to change my own phone number WITHOUT pin, authorization verification or authorization upgraded access. Since iCloud is registered under previous phone number-not able to gain access to iCloud account to download ANY apps to iPhone-including T-Mobile App to use Chat feature again to help resolve issue. Was forced to contact T-Mobile tech support/customer care over the phone. Refused to give any assistance, information or verification of information other than reaching out to Apple Care which I already informed them they would 90% wouldn't be able to assist. I did go online and reach out to Authorized user to grant access temp however they are at work and are not answering. Gave T-Mobile their info-SURPRISINGLY they failed to reach him also. WHAT CAN I DO? Chat DIDNT NEED ANYTHING AND I WASNT AUTHORIZED USER :/ I NEED THIS iCLOUD INFO ON MY FACTORY RESET PHONE. This is entirely T-MOBILES FAULT-I SHOULDNT have to be punished and lose my most precious important information of my LIFE because of their inconsistency and lack of constant policy and procedures. HEELLLLPP PPLLLEEEAASSEEE!Completely disregarding any customer's concerns or ability to get help...
I'm writing this out of complete frustration and anger with some apparent "changes" to the Customer Care outlet/option that T-mobile provides. To preface all of this; I have been a T-mobile customer for over 25 years now, and there was a legit reason that that has been the case. T-mobile had been (until just recently), the "spotlight" service provider, out of all of the major players in the market. This has unfortunately taken a pretty disgusting turn; My account information has been compromised, and I have plenty of proof to show that it's some entity that gained access to T-mobile's system. I hadn't been privy to some important information previously (and T-mobile certainly didn't make it known to me), but a situation that I'm (still) dealing with, makes it BLATANTLY OBVIOUS that some person/group/entity has gotten my account's personal information, that ONLY would be found viamy family plan with T-mobile, and I have done some research following this situation: - T-mobile has had at least 3 major security breaches since 2020. At least one of these resulted in T-mobile settling out-of-court in a class action lawsuit, for something like $31,000,000.00 (without admitting fault). I personally did not get any notification of this happening, or the hack even happening, so I have zero clue if it applied to me and my information. But again, I am experiencing a situation that leaves no question, that someone has accessed information they could ONLY have gotten from accessing the T-mobile system. - As I mentioned above, I have been a T-mobile customer for over 25 years. I mention this, because it was somewhere around year 22 or so, that we were told that our "loyalty" as T-mobile customers for so long, would allow us access to a "dedicated" group of "Customer Care" individuals, every time we called 6-1-1. To their credit, that actually DID happen for a decent amount of time (but it's hard to say how long, because needing to call 6-1-1 wasn't very often). BUT NOW, when I call 6-1-1 or even the general 1-800 number for "Customer Care," I will have to wait on hold for no less than 30 minutes (I say this with conviction, because I've tested it out MANY times now, and have also started taking screen shots). It is not a joke when I say 30-minute wait, because I can literally watch the timer on my call get past 30 minutes, and ONLY THEN does someone answer. BUT ALSO, anyone that answers, is ONLY someone from a subcontracted call center in the Phillipines. I have NOTHING AGAINST THE PHILLIPINES OR PHILLIPINO PEOPLE. I want to make that absolutely clear. The reason that getting connected with any T-mobile representative in the Phillipines is terrible, is that T-Mobile DOES NOT GIVE THESE REPRESENTATIVES THE FULL ACCESS TO INFORMATION ABOUT A CUSTOMER'S ACCOUNT, so effectively, they can't doto actually help! It's beyond frustrating, and arguably a violation of the Terms and Conditions related to a customer's account and contractual obligations with T-mobile. T-mobile is NOT providing the service they have agreed to, full stop. You cannot connect a customer/user, with a team of individuals in the Phillipines, who themselves DO NOT HAVE COMPLETE ACCESS TO THE INFORMATION THAT IS NEEDED TO ADDRESS A CUSTOMER'S ISSUE(S). The whole situation is a trash money-grab by T-mobile, to cut cost by NOT paying individuals in the United States for these jobs, outsourcing the responsibilities to subcontracted (not considered T-mobile employees even) Philippine call centers who pay their employees exponentially less than what someone in the United States would be guaranteed by law, AND T-mobile doesn't even equip the individuals answering the calls in the Phillipines with enough ACCESS TO INFORMATION TO EVEN SOLVE THE ISSUES THAT ANY GIVEN CUSTOMER/CLIENT IS NEEDING HELP WITH! It's an absoluteshow, and it is all completely intentional on T-mobile's part. This situation is all completely by design. I challenge ANYONE reading this, to attempt to reach a "Customer Care" representative in the United States. At the bottom of this post, I will leave every one of the numbers I can find for T-mobile, and I wish you the best of luck. IF it turns out that this situation is specific to me alone (which I highly doubt), then it STILL would show that the process of T-mobile for addressing issues with a customer, is HIGHLY FLAWED. - As mentioned above, the individuals in the call centers in the Phillipines, DO NOT even have access to the full details of any customer's account. This is problematic on so so so many levels, but it's even worse when they are THE ONLY option that any customer is given, when said customer is trying to address a problem. If the individuals whom T-mobile has hired to take care of "Customer Care," cannot even do their job of "caring for a customer" fully, then it's T-mobile who has set up a system to fail. - It is nearly impossible to reach a representative from T-mobile, that is actually in the United States (at least inmy experience, and if it's different for anyone reading this, then it means all account aren't being treated the same). My suggestion, is to bombard any and all avenues of T-mobile's areas of contact, and present your issue(s). This type of action will most definitely get the attention of those in "decision making" positions, because the complaints from each and every one of the departments will be impossible to ignore. Below is the list of phone numbers that I've been able to curate. I'm absolutely positive that there are more, but most of the individuals I've asked for phone contacts (individuals that ARE ACTUALLY EMPLOYEES OF A CELLULAR SERVICE PROVIDER), have actually attempted to provide me with a mailing address (to send a hand-written letter) or a fax number (I'm 43 and I don't know when the last time I saw a fax machine was). In summation; T-Mobile has abandoned it's customer base, for the sake of the ever-pressing dollar. The company has done so, with complete disregard for it's clientele, and without even a modicum of acknowledgement to the customers themselves. What's EVEN WORSE, is their newest line of commercials they have released, which claim things that TOTALLY CONTRADICT WHAT THEY ARE ACTUALLY DOING IN ACTION. So so so so SO disappointing… Accounts Fraud: 877.382.4357 Customer Service for Accounts: 855.478.2195 ForT-MobileFor Business:1-844-290-1058 Consumer Sales:1-800-T-MOBILE T-MobileHigh Speed Home Internet Sales:1-866-409-9215 T-MobileHome Internet Tech Support:1-866-419-2853 International callers:1-505-998-3793 Bill pay:1-877-453-1304The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches.
The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches. Original problem: Lost the ability, that originally worked, to make or receive cellular VOICE calls when out of range of cell phone, or when cell phone was turned off….. EVEN THOUGH I was still on the T-Mobile LTE network and had the use of text and GPS. After working with T-Mobile tech, I lost the ability to add a cellular plan to watch (getting Error code 406.) The watch works as normal, when able to go thru the cellular phone. But without being able to use the phone as a conduit, the calls always fail. Apple iPhone 11 Pro Max / Apple Watch Series 7 / All with current software Two hours on the phone with T-Mobile Front end and backend support 4/3 Two hours at a T-Mobile store with representative and backend support 4/4 Two hours at the Apple Store ALL WITH NO ONE WITH ANY CLUE WHAT WAS WRONG Apple sent my Apple Watch off to the regional repair location 4/5 New replacement Apple Watch Series 7 with Cellular received Problem persists on new watch Another 3 hours on phone with T-Mobile backend support New error in addition to old problem T-Mobile error "The maximum number of devices allowed to be paired to this phone has been reached. To continue you will need to unpair a device."Error code 406" T-Mobile representative was unable to figure this out …… Back on the phone to Apple L2/L3support… confirms message is referencing T-Mobile configuration or processes. Another call to T-Mobile T-Mobile backend support unable to make any inroads toward a solution, advised they are sending me out a new cellular phone. My cellular phone has consistently been the only thing working properly, so I am hesitant to change anything with that regard. THIS HAS BEEN AN ABSOLUTE NIGHTMARE. I love Apple products, but their partnership with T-Mobile is a ghastly abomination of inadequate training or processes that are too complicatedfor their employees…. It's been a week since my ordeal began, and there is no end in sight… My advice, STAY AWAY FROM T-MOBILES implementation of the cellular capabilities of Apples watches. DIGITS is a failure, either by complexity, process, or employee training and expertise.
T-Mobile Hotspot Usage Bug with Tidal Streaming
I have been having issues with Tidal streaming on my Samsung S24 since February '24. I have determined that the data that Tidal is using to stream music is being recognized as "hotspot data" by T-Mobile. Each carrier billing cycle the T-Mobile system sends me a message stating I have hit my hotspot data cap. At that time Tidal becomes extremely slow and encounters buffering issues. All of my other applications work perfectly fine, I have unlimited data with my T-Mobile plan (Magenta Max55+), but for some reason, Tidal is using hotspot data or its data usage is being miscategorized as hotspot data. On my phone hotspot data usage reported is 0GB month over month. I never use my hotspot. Something weird is going on here, I am not sure if it is on the Tidal side in how it requests data or on the T-Mobile. I need help in having this issue investigated and escalated to the appropriate parties (Either at Tidal, T-Mobile, or maybe even Samsung). I have attempted to inform T-Mobile but they their phone support seems ill-equipped to handle uncommon technical problems. I am not sure if this will ever be resolved. I suppose in T-mobiles eyes this would be like a "P4" priority. Unless there is some security risk involved I doubt they will care. Here are links showing other customers have experienced similar problems: https://community.t-mobile.com/accounts-services-4/t-mobile-shows-hotspot-data-usage-when-it-is-disabled-in-my-phone-settings-47603https://community.t-mobile.com/plans-features-and-billing-46/why-is-tidal-data-being-recognize-as-hotspot-data-50869?postid=223600#post223600
price charged not what was quoted for home internet!
I began to switchservice and went to the website for home internet. I started a chat to inquire about recent price change from $50 to $60 per month that happened a little over a month earlier. I explained I had a flyer sent by mail from a month or so old showed the $50 price and asked if they would honor that. They said they would honor it and got me set up. They said to have anyone refer to the chat if there were any future issues about pricing. Well, I just got my first bill and it's $65 per month. I spent an hour on the phone just for them to say they won't honor it and there is no evidence of that price to honor. I called a second time and spoke with someone different. They said some representatives will say incorrect things and they cannot honor it, apologizing. Umm, I made a huge step and switched my whole network and ALL devices over, which is a task. I sent my other provider packing. I feel that's where they wanted me. I feel taken advantage of with no care of being locked in at a rate that they won't honor. I'm so upset! Will be calling again to speak with anyone and everyone. This is NOT RIGHT!!! Bad look for T-Mobile!!! Anyone have any guidance or direction I can go?
T-mobile lost my trade in, warehouse never scam my device. They refused to do anything
We sent in 4 device for trade-in. All device were shown received by warehouse. 3 device got scanned in and credit it. 1 device never got scan and T-mobile refused to do anything. They keep calling and asking for help because they couldn't find my device. Their respond was that our warehouse didn't scan your device, there is nothing that can be done if we did not scan your device. They won't allow this to escalate or lost or stolen device. My tracking shows clearly it was delivered the same way my other 3 device were trade-in. They do not suggest it was lost or stolen because they claim they have the safety security camera in place. I have been dealing with them for over 3 months now and they just wouldn't have an answer for me. I see so many post about this same issue but yet their respond was " we do not lose device when it gets sent to our warehouse". I find it unreal that there is no check and balance system. Share your experience with me because I have seen many others and lately is getting worst.T-Mobile may not know their sales people are scamming people!
We spoke to a sales rep in the Brandon Town Center store, mid-December, (who conveniently no longer works there). They promised us that if we switched from Verizon they would give us $1000 dollars toward paying of our phones, and they could drop our phone bill from ~$315 / month to around $120 / month with an unlimited plan. That a business account would be better since we needed three (3) lines. That we would have to wait for the new customer period to finish and then we would get our money. That we could also qualify for a Veterans discount (I'm a Vet) to make our bill even lower. All lies. It's been 6 months and we still haven't received our reimbursement for the phones we were still paying for at Verizon. They said the bill will be a little higher than normal for the first month just till all of the billing catches up and then it will drop to the regular rate. We kept checking with T-Mobile waiting for the Prepaid cards with our money and the bill be dropped to about $100-$120. Then that's when we noticed about 12 phone numbers that we were paying for. We've called several times and can't get any help. They always tell us that there isn't anything they can do, they'll have to check with a supervisor and get back with us. When asking about the amount of the bill ($385!!) they say that my Veterans discount has dropped off and we have too many lines! They put those lines on there to make their quota! And I shouldn't have to use a Veteran's discount to reduce my bill to below $385!!! Now I'm told if we cancel, they won't be able to help us resolve this, we'll just owe that and much more! We're being blackmailed!
Transferring a phone number to T-Mobile from another carrier
I wanted to transfer my phone number that I have had for over 30 years to T-Mobile. What seem to be a simple process is a complete headache. I am a new customer and I assumed that transferring my number to my new phone under T-Mobile would be a breeze. I was on the phone with customer service for over 3 hours with the back and forth of porting my number with a PIN. The PIN was not working on T-Mobile's end, so I called my previous carrier to see if there was a mistake in the PIN number. No it was not. I ended up going to the physical store to resolve the issue and still the same thing. At that point, I just gave up that day. I waited a couple of days and called T-Mobile back to see if I could get this issue solved. A customer rep got on the phone and I explained what I wanted to do. They went on to tell me that I needed a Transfer PIN number. So I asked, what's the difference between the Port PIN and the Transfer PIN, the rep stated that it would be different numbers. WRONG! The number is one in the same. After that issue was clarified, we began the process of transferring my number to T-Mobile. I was told the reason why the transferring of the number didn't work before was that my new address was not on my account. Therefore, we solved that issue. The rep told me that my number was transferred to T-Mobile and that I needed to turn off my old/new phone to complete the process. WELL, not only was my number transferred, it became a second line to my T-Mobile account and did not replace the number I currently have with T-Mobile. To add insult to injury, it is an additional $45 monthly charge for the second line. I'm sorry I changed over to T-Mobile. I should have gone to VERIZON like my daughter asked me too but I got caught up in the bogus promotional BS. T-Mobile you suck.
T-mobile gave my personal account to someone else
I was given my phone and was informed that it was mine to keep and do as I please even make a tmobile online personal account to manage it. I made the personal account in hopes the company had apps for security and games ect I had full access to my account and I started the account using my identification information and personal email. Then I found a data breach in 1 of the credit reports so I contacted T-mobile to find out how to handle the breach the rep said he was unable to login to my account stating that if I wasn't the account holder I wouldn't be able to login and view the billing side of my account mind you I made a personal account using my email and DOB Ect. I logged in and that was months ago even still today I am still able to view the billing side of my account. However T-mobile after the first phone conversation and the first rep congratulating me he said that my account was the first he had ever seen where the company owed the consumer money and not consumer owing T-mobile. Since then T-mobile has yet again allowed or has given out personal identification out to unknown individuals who didn't have my information associated with the phone. So they being T-mobile gave my personal account to some unknown business and stripped me of my account permissions. Your not going to believe why though. Someone deposited funds into my personal account that was made with my email address not some business account with several phone lines under the business account. Which as of now I am actively looking for attorneys to settle this issue but of course the shotty services on my phone now I get alot of dropped calls, web pages time out or just freeze on top of redirects to pages I didn't want in the first place.Fraudulent activity on my account, empty promises from Rep's, and no resolution so far.
Someoneactivated a sim card on my account and made calls originating from Jordan outgoing to different countries in that region. I am in the US and I only have one activated phone. This had to be a Tmobile employee because who else would have access to my account? I have called customer service several times and I am getting empty promises and lies from the Tmobile Rep's. I was told that a Fraud Claim was filed on my behalf and that was a lie. I was also told by another rep that I would receive a call back from a manager to help me rectify the situation and that was also a lie. T mobile needs to do better!