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hong
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Joined 4 years ago
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Re: T-mobile lost my trade in, warehouse never scam my device. They refused to do anything
I love how I just a message from T-mobile 2 days AFTER i post this here staying that they receive my phone. AFTER two month of calling and chasing after them about this device. This is how T-mobile works, unbelievable. Refusedto respond to me. They have yet reach out to me with any apology after claiming that I never turn in the device. Took them 3 month to scan the device? I am speechless yet there is so little I can do because all they do is ignore me like how they did the last three months.41Visto1like0ComentariosT-mobile lost my trade in, warehouse never scam my device. They refused to do anything
We sent in 4 device for trade-in. All device were shown received by warehouse. 3 device got scanned in and credit it. 1 device never got scan and T-mobile refused to do anything. They keep calling and asking for help because they couldn't find my device. Their respond was that our warehouse didn't scan your device, there is nothing that can be done if we did not scan your device. They won't allow this to escalate or lost or stolen device. My tracking shows clearly it was delivered the same way my other 3 device were trade-in. They do not suggest it was lost or stolen because they claim they have the safety security camera in place. I have been dealing with them for over 3 months now and they just wouldn't have an answer for me. I see so many post about this same issue but yet their respond was " we do not lose device when it gets sent to our warehouse". I find it unreal that there is no check and balance system. Share your experience with me because I have seen many others and lately is getting worst.