T-mobile lost my trade in, warehouse never scam my device. They refused to do anything
We sent in 4 device for trade-in. All device were shown received by warehouse. 3 device got scanned in and credit it. 1 device never got scan and T-mobile refused to do anything. They keep calling and asking for help because they couldn't find my device. Their respond was that our warehouse didn't scan your device, there is nothing that can be done if we did not scan your device. They won't allow this to escalate or lost or stolen device. My tracking shows clearly it was delivered the same way my other 3 device were trade-in. They do not suggest it was lost or stolen because they claim they have the safety security camera in place. I have been dealing with them for over 3 months now and they just wouldn't have an answer for me. I see so many post about this same issue but yet their respond was " we do not lose device when it gets sent to our warehouse". I find it unreal that there is no check and balance system. Share your experience with me because I have seen many others and lately is getting worst.
any way to escalate my issue? getting a service credit?
Since we entered into december my home internet keeps going down, 3 times now in just 24 hours, and the outage is currently present for the past 10 hours. tforce is clueless and they keep telling me that they are waiting for their escalation to get a root cause. i have been having issues since day 1 but never that bad, and been waiting for a root cause since october. i have asked for a service credit and they just ignore the question. i need to be able to talk to an engineer not a customer rep. i have not been provided with a link for the escalation ticket i can use to reach to the engineers. the issue is that the gateway says i have excellent signal but i have no internet. If i open a site like ipchicken.com it simply says it could not connect. I believe the issue is that the gateway does not get assigned an ipv4. my guess is that they are running out of ipv4's due to oversubscription and each time the lease is renewed, it will go down when it tries to change ip's. for someone that has complained the amount i have you would think they would provide me with a longer lease or assign the ip statically (which they should be able to do even though tmhi officially does not provide static ip's) is there a way to get a real escalation and response into my issue? i definitely don't want to pay $50 for a service i am not getting.