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BrightestEliseM
Network Novice
Joined 5 months ago
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Re-Activate Recently (4 days ago) disconnected # (# change) to download iCloud info onto factory reset phone w/new T-Mobile # TEMP
Phone was hacked from previous boyfriend advanced IT professional. Performed phone number change as advised by T-Mobile on iPhone then went to T-Mobile store-again advised by T-Mobile to factory reset iPhone. Shen attempted to restore contents from iCloud (which is EVERYTHING PERSONAL, LEGAL & PROFESSIONAL in my life stored in there) the number it is registered under is my previous, now disconnected phone number. Went to Apple directly and because of security purposes, managers stated slim chance I would be able to recover even through 1-800-APL-CARE. Advice was to contact T-Mobile to temporarily activate old number (approximately 1hour or less to download iCloud contents onto new # factory reset phone then contact T-Mobile to advise when completed to fully disconnect #). Was previously authorized user on T-Mobile account. Since household changes have been made, user authorization had been revoked however via T-Mobile App CHAT FUNCTION on Sunday (4 days ago) as unauthorized user was permitted to change my own phone number WITHOUT pin, authorization verification or authorization upgraded access. Since iCloud is registered under previous phone number-not able to gain access to iCloud account to download ANY apps to iPhone-including T-Mobile App to use Chat feature again to help resolve issue. Was forced to contact T-Mobile tech support/customer care over the phone. Refused to give any assistance, information or verification of information other than reaching out to Apple Care which I already informed them they would 90% wouldn't be able to assist. I did go online and reach out to Authorized user to grant access temp however they are at work and are not answering. Gave T-Mobile their info-SURPRISINGLY they failed to reach him also. WHAT CAN I DO? Chat DIDNT NEED ANYTHING AND I WASNT AUTHORIZED USER :/ I NEED THIS iCLOUD INFO ON MY FACTORY RESET PHONE. This is entirely T-MOBILES FAULT-I SHOULDNT have to be punished and lose my most precious important information of my LIFE because of their inconsistency and lack of constant policy and procedures. HEELLLLPP PPLLLEEEAASSEEE!