There's a reason why it's called HOME Internet
As I write this I'm sitting in a local library with a download speed of 8 Mbps, no doubt the backend carrier is CenturyLink. This is the second day that I haven't been able to work from home now, because T-Mobile thinks it's ok to upgrade the tower in the middle of the work week. I called tech support, and it's pretty clear they give absolutely 0fabout business users, because when I explained to them that my job and my partner's job are dependent on having business critical reliability for Internet service, the best they could do is say "We promise not to do this again. I guarantee that it won't happen again. Oh, and we would like to credit your account $10." Well, $10 didn't even buy two coffees at the local coffee house, along with their crappy WiFi. I'm sure T-Mobile's rationale is the country bumpkins don't need Internet because they don't read anyway. But I can assure you that having moved from the big city, and we're both in the fintech industry, that any loss of connectivity comes at a major cost. T-Mobile wouldn't dare doing planned tower maintenance in the middle of a Manhattan work day. Or would they…?
5G Promo Home Internet bandwidth really bad
I signed up for the 5G Home Internet $50/month, no limits, unlimited, etc. I was told that this was a first-come deal and I "got in." The program said to be restricting the number of users on the tower(s) so that it is not overloaded with traffic. Well, guess what. My 60-80 Mbps drops to 1-3 Mbps for the majority of the work day. So, pretty much useless...and not worth the $50. Has anyone had this problem and received any kind of explanation? They say they are monitoring the towers to make sure "bad actors/activity" is controlled (unattended bot use, humongous bandwidth hogging, etc.). This is not reliable for home-office use.