Oops, no experts at all and YES a 'SNAG"
Its been almost 2 weeks now, I have spoken to a dozen not-experts and a supervisor. I am starting to believe the Jip (jump) program is a scam. Supervisors promise everything but a solution or any real compensation. I have honored my end by paying my bills and signing up on what is offered; unfortunately the new(lame) tmobile isnt honoring their end of the deal.
Oops we hit a snag/upgrade online
I've been trying to upgrade my phone online for several weeks, but the system keeps popping up the "OOPS! WE HIT A SNAG" dialog box. I don't want to go into a store to purchase my phone because they want more money than what the price is listed online due to "help" fees. I just want to get a new phone. Has anyone else been having this issue? Also, why doesn't T-Mobile have an online service desk? Get with the times.
