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tecnopagan
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Joined 3 years ago
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Re: Oops, no experts at all and YES a 'SNAG"
I finally got it to work via a tier 1 & 2 'expert'. I had done things they way I was supposed to do them: I paid my bill, signed up for the program that required 50% of previous phone paid. Everything checked out. What those 'experts' said was they weren't fulfilling orders as they didn't have phones. I'm sure others that paid outright or were new probably got them, but I wasn't one of those. I just got hassled and wasted a ton of time trying to make it happen as I really do not like the iPhone 13 Pro Max as it feels like a 5lb weight. <~ that's the only exaggeration in my posts. I'm switching to the lighter 14 pro. Sounded easy but NO. It's definitely made me rethink my 7 consecutive years with T-Mobile and another 2 previously. The amount of condescending 'experts' drove me nuts. I'm glad it's done and I'm definitely dropping the programs and extra costs as the hassle was too annoying. I am a sucker for the new cameras on phones but this experience was really irritating.15Visto0likes0ComentariosRe: Oops, no experts at all and YES a 'SNAG"
I might do that as nothing else has worked and I know there are more people out there that are dealing with this. So far a 60$ apology credit because an expert told me I'd have success if I drove to a store that was in another town.1 hour drive round trip. Thestore suggested I go to Apple. I mean wow, it's been one bad suggestion after another and some are ridiculous like go to apple.14Visto0likes0ComentariosRe: Oops, no experts at all and YES a 'SNAG"
Yes, that was 2.5 hours today with a tier 1, 2, and maybe a 3 named Ronald. I'm sure it's hard to believe but I have been dealing with this since the beginning of October but the past 2 weeks I've spoken, live chat, driven to two different stores, and allegedly dealt with 2 tier 3 or higher. The best responses I get are from taking their text surveys and responding with a zero on every category. That gets the attention, but still no resolution. this is one of the biggest customer service fails I've had and by far the worst experience with T-Mobile. I used to be a fan as the prices were lower and the service was good, it's just not the case anymore.21Visto0likes0ComentariosRe: Oops, no experts at all and YES a 'SNAG"
I don't use either of those platforms, but I appreciate the suggestion. I invested another 3 hours today and made it to possibly a tier 3 named Ronald. He would not properly identify himself. The tier 2 helper was determined, but ultimately a waste of time. No one seems to believe the problem exists and they keep thinking it's something that you just have to keep trying over and over for 2 weeks until it works. I'm definitely losing my patience. I'm guessing the merger with Sprint has caused more problems than they can handle. At least they didn't blame it on covid. super frustrated, I'm allegedly receiving a call tomorrow with a fix.20Visto0likes0ComentariosRe: Oops, no experts at all and YES a 'SNAG"
Twice now they have promised a call bac, but of course that doesnt happen. I am not really interested in switching as i had 7 years of decentservice. The Knoxville experts are amazing, but now i keep getting routed to western not experts.20Visto1like0Comentarios