Oops, no experts at all and YES a 'SNAG"

I finally got it to work via a tier 1 & 2 ‘expert’. 
 

I had done things they way I was supposed to do them: I paid my bill, signed up for the program that required 50% of previous phone paid. Everything checked out. What those 'experts' said was they weren't fulfilling orders as they didn't have phones. I'm sure others that paid outright or were new probably got them, but I wasn't one of those. I just got hassled and wasted a ton of time trying to make it happen as I really do not like the iPhone 13 Pro Max as it feels like a 5lb weight. <~ that's the only exaggeration in my posts. I'm switching to the lighter 14 pro. Sounded easy but NO. It's definitely made me rethink my 7 consecutive years with T-Mobile and another 2 previously. The amount of condescending 'experts' drove me nuts. I'm glad it's done and I'm definitely dropping the programs and extra costs as the hassle was too annoying. I am a sucker for the new cameras on phones but this experience was really irritating.