Forum Discussion
is the LOCAL Team of Experts discontinued
I havwnt reached a local team of experts in months. I used to find them helpful in a variety of areas. The outsourced reps don't seem to understand my question, but there was always that Tmobile promise of a designated team local to the customer. What ever happened to that?
No, they're still around. You can also text them with the 611 number.
No, they're still around. You can also text them with the 611 number.
I have not had success the past times I have called. I even ask the international representative if they can transfer me to someone in the US and they tell me they can't. Very hard to communicate with complex issues. Recently I ended up just cancelling my transaction because what was advised to me was not what ended up happening. Very disappointed recently with T-Mobile. Waiting for my last line to finished phone payment plan to switch.
grapms28 I use that and I get the outsourced foreign people every time, even when it's 8-5 M-F business hours, like they say. I don't think they're available anymore, have you spoken to yours recently? your local team of experts?
I don't call support much but the last time I called I got the team from Albuquerque with me living in the Phoenix area.
The T-Force team that used to monitor this board many years ago now monitor Tmobile’s bigger social media platforms like Facebook and Twitter.
