Forum Discussion
Oops, no experts at all and YES a 'SNAG"
Its been almost 2 weeks now, I have spoken to a dozen not-experts and a supervisor. I am starting to believe the Jip (jump) program is a scam. Supervisors promise everything but a solution or any rea...
Yes, that was 2.5 hours today with a tier 1, 2, and maybe a 3 named Ronald. I'm sure it's hard to believe but I have been dealing with this since the beginning of October but the past 2 weeks I've spoken, live chat, driven to two different stores, and allegedly dealt with 2 tier 3 or higher. The best responses I get are from taking their text surveys and responding with a zero on every category. That gets the attention, but still no resolution.
this is one of the biggest customer service fails I've had and by far the worst experience with T-Mobile. I used to be a fan as the prices were lower and the service was good, it's just not the case anymore.
