Forum Discussion

Josh_K1's avatar
Josh_K1
Roaming Rookie
Hace 2 meses

False Information in Promotional Email

Twice now I've gotten emails from T-Mobile offering a free upgrade to an iPhone 16 "on your current plan." Both times I went through the entire process of setting up an order only to find really fine print saying I'd have to upgrade to a Go5G plan to get the free phone upgrade. I got on chat with T-Mobile last time and was told the emails are auto-generated and that therefore (presumably) they're not responsible for misleading information that might be in them.

I'd really appreciate a T-Mobile representative responding and addressing this bait and switch promotion. I've attached a screenshot from the email I received today. Note there isn't even an asterisk next to "on your current plan."

 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Personally, when I see a promotion that catches my interest.  I log into my T-Mobile account and see if that promotion is available to me and what the terms of it are.  

    • Josh_K1's avatar
      Josh_K1
      Roaming Rookie

      As do I, but what this email says and what the promotion actually is are two very different things.

      • UserCO2024's avatar
        UserCO2024
        Newbie Caller

        https://reportfraud.ftc.gov/

        Filling this out now myself.

  • gramps28's avatar
    gramps28
    Router Royalty

    I get those and I'm never interested in them since I buy my phones direct from Google. There's always a catch. 

  • I also got this email and was also really annoyed for the same reason. Looking at Verizon now...

    • nickigrl16's avatar
      nickigrl16
      Network Novice

      Oh please do not go with Verizon I just say this and I know by experience that Verizon costs o so much and they don't have good service at all