First, to save you hours on hold and multiple calls to get the onshore help, log in and look for "promotions", and/or offer status.
If it says accepted or qualified thats good. If not you are SOL.
Now, call with the information from the promotions page, ID, promo code, etc. They CAN give you your code and the link for the TV, but it will take some work. There is a promotions group, get them to connect you if you are qualified.
If they only give you the code, its the Amazon 4K 50 inch Fire TV USB.
I really wish I would have found this thread earlier. After continually checking the submission site, and getting the "your code is on the way" message, I checked today and it just kept asking me to create a new submission. I called T-mobile support, and like many of you they told me it was expired, and kinda tried to make it sound like it was my fault (Even though I had frequently checked the status, and never received a code). After some back and forth on the phone, all I was offered was a 50 dollar bill credit. This whole thing has seriously affected my opinion of T-mobile, and I think I'll be shopping around for a new phone/internet provider. I don't understand why these huge companies decide to do these petty, shady things. The funny thing is, I don't even need the tv. I just want a company to do what it says it's going to do.
How long ago did you get the 50 dollars? If it was recent, try the Facebook Messenger thing anyways!
I really wish I would have found this thread earlier. After continually checking the submission site, and getting the "your code is on the way" message, I checked today and it just kept asking me to create a new submission. I called T-mobile support, and like many of you they told me it was expired, and kinda tried to make it sound like it was my fault (Even though I had frequently checked the status, and never received a code). After some back and forth on the phone, all I was offered was a 50 dollar bill credit. This whole thing has seriously affected my opinion of T-mobile, and I think I'll be shopping around for a new phone/internet provider. I don't understand why these huge companies decide to do these petty, shady things. The funny thing is, I don't even need the tv. I just want a company to do what it says it's going to do.
Just an update, I contacted them on Messenger and through their App instead. They resolved it by crediting my account of the monetary value of the TV. In my experience, they are more helpful. I did try to ask for their terms and if it mentioned if the code ever expires. they never gave me an answer for that, just the monetary credit into my account for the bills.
How much did they credit you? I am so glad I found this thread. They are making me feel like I'm the crazy person for not getting a code and then demanding one that works! They told me to call Amazon knowing well that wasn't a resolution. TMobile has always been able to resolve my issues and I've been a customer for a long time. Currently trying the Facebook Messenger route. Thanks for posting!
Just an update, I contacted them on Messenger and through their App instead. They resolved it by crediting my account of the monetary value of the TV. In my experience, they are more helpful. I did try to ask for their terms and if it mentioned if the code ever expires. they never gave me an answer for that, just the monetary credit into my account for the bills.
T-MOBILE did eventually make things right. (Not easily and not without a lot of hassle with multiple hours on the phone and chat services) They gave us a bill account credit for the amount of the TV value.
Customer service finally gave us the code but it says expired. Anyone still dealing with this? Several phone calls and no help, Tmobile customer for 17 years. Completely unacceptable.
Have the same issue, email was never sent, called today and they sent me a code which is expired. the specialist said all she can do is offer me 20 dollars to the account. lol the tv is worth $450!! To my knowledge, I followed the guidelines to a T. did not violate break any rules.
Customer service finally gave us the code but it says expired. Anyone still dealing with this? Several phone calls and no help, Tmobile customer for 17 years. Completely unacceptable.
After reading this post last night, I sent a Facebook message to T-Mobile's main page and had my code within a matter of minutes. Don't waste your time trying to call. I killed an hour on hold and transfers last week to get nowhere. My TV is now scheduled to deliver tomorrow.
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OK, its been over 10 weeks since the deadline for the TV Promotion.
From the posts I've read, no one has recieved their e-mail notification and is getting no help from \"customer service\".
When i can get through to \"customer service\" (3 hours) they do verify that i have a valid application for the promotion.
T-mobile wants their money from you, on time or earlier, but seems to feel no obligation to fullfil their responsibilities in a timely maner.
Just imagine what would happen if i told T-Mobile wait ten weeks and maybe I'll send you some money. :-)
I realize that the upfront costs of a class action suit is not worth it for TV, but might be to teach them a lesson.
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OK, its been over 10 weeks since the deadline for the TV Promotion.
From the posts I've read, no one has recieved their e-mail notification and is getting no help from \"customer service\".
When i can get through to \"customer service\" (3 hours) they do verify that i have a valid application for the promotion.
T-mobile wants their money from you, on time or earlier, but seems to feel no obligation to fullfil their responsibilities in a timely maner.
Just imagine what would happen if i told T-Mobile wait ten weeks and maybe I'll send you some money. :-)
I realize that the upfront costs of a class action suit is not worth it for TV, but might be to teach them a lesson.
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It was just last week. I'll give it a try!
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Joshmcjosherson wrote:
\t
I really wish I would have found this thread earlier. After continually checking the submission site, and getting the \"your code is on the way\" message, I checked today and it just kept asking me to create a new submission. I called T-mobile support, and like many of you they told me it was expired, and kinda tried to make it sound like it was my fault (Even though I had frequently checked the status, and never received a code). After some back and forth on the phone, all I was offered was a 50 dollar bill credit. This whole thing has seriously affected my opinion of T-mobile, and I think I'll be shopping around for a new phone/internet provider. I don't understand why these huge companies decide to do these petty, shady things. The funny thing is, I don't even need the tv. I just want a company to do what it says it's going to do.
\t
How long ago did you get the 50 dollars? If it was recent, try the Facebook Messenger thing anyways!
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I really wish I would have found this thread earlier. After continually checking the submission site, and getting the \"your code is on the way\" message, I checked today and it just kept asking me to create a new submission. I called T-mobile support, and like many of you they told me it was expired, and kinda tried to make it sound like it was my fault (Even though I had frequently checked the status, and never received a code). After some back and forth on the phone, all I was offered was a 50 dollar bill credit. This whole thing has seriously affected my opinion of T-mobile, and I think I'll be shopping around for a new phone/internet provider. I don't understand why these huge companies decide to do these petty, shady things. The funny thing is, I don't even need the tv. I just want a company to do what it says it's going to do.
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$390
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JDangerous84 wrote:
\t
\t
Just an update, I contacted them on Messenger and through their App instead. They resolved it by crediting my account of the monetary value of the TV. In my experience, they are more helpful. I did try to ask for their terms and if it mentioned if the code ever expires. they never gave me an answer for that, just the monetary credit into my account for the bills.
\t
\t
How much did they credit you? I am so glad I found this thread. They are making me feel like I'm the crazy person for not getting a code and then demanding one that works! They told me to call Amazon knowing well that wasn't a resolution. TMobile has always been able to resolve my issues and I've been a customer for a long time. Currently trying the Facebook Messenger route. Thanks for posting!
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Just an update, I contacted them on Messenger and through their App instead. They resolved it by crediting my account of the monetary value of the TV. In my experience, they are more helpful. I did try to ask for their terms and if it mentioned if the code ever expires. they never gave me an answer for that, just the monetary credit into my account for the bills.
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T-MOBILE did eventually make things right. (Not easily and not without a lot of hassle with multiple hours on the phone and chat services) They gave us a bill account credit for the amount of the TV value.
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phillycore wrote:
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Customer service finally gave us the code but it says expired. Anyone still dealing with this? Several phone calls and no help, Tmobile customer for 17 years. Completely unacceptable.
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Have the same issue, email was never sent, called today and they sent me a code which is expired. the specialist said all she can do is offer me 20 dollars to the account. lol the tv is worth $450!! To my knowledge, I followed the guidelines to a T. did not violate break any rules.
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Customer service finally gave us the code but it says expired. Anyone still dealing with this? Several phone calls and no help, Tmobile customer for 17 years. Completely unacceptable.
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After reading this post last night, I sent a Facebook message to T-Mobile's main page and had my code within a matter of minutes. Don't waste your time trying to call. I killed an hour on hold and transfers last week to get nowhere. My TV is now scheduled to deliver tomorrow.
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First, to save you hours on hold and multiple calls to get the onshore help, log in and look for \"promotions\", and/or offer status.
If it says accepted or qualified thats good. If not you are SOL.
Now, call with the information from the promotions page, ID, promo code, etc. They CAN give you your code and the link for the TV, but it will take some work. There is a promotions group, get them to connect you if you are qualified.
If they only give you the code, its the Amazon 4K 50 inch Fire TV USB.
Best of luck.
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