OK, its been over 10 weeks since the deadline for the TV Promotion. From the posts I've read, no one has recieved their e-mail notification and is getting no help from "customer service". When i ...
First, to save you hours on hold and multiple calls to get the onshore help, log in and look for "promotions", and/or offer status.
If it says accepted or qualified thats good. If not you are SOL.
Now, call with the information from the promotions page, ID, promo code, etc. They CAN give you your code and the link for the TV, but it will take some work. There is a promotions group, get them to connect you if you are qualified.
If they only give you the code, its the Amazon 4K 50 inch Fire TV USB.
I really wish I would have found this thread earlier. After continually checking the submission site, and getting the "your code is on the way" message, I checked today and it just kept asking me to create a new submission. I called T-mobile support, and like many of you they told me it was expired, and kinda tried to make it sound like it was my fault (Even though I had frequently checked the status, and never received a code). After some back and forth on the phone, all I was offered was a 50 dollar bill credit. This whole thing has seriously affected my opinion of T-mobile, and I think I'll be shopping around for a new phone/internet provider. I don't understand why these huge companies decide to do these petty, shady things. The funny thing is, I don't even need the tv. I just want a company to do what it says it's going to do.
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TV Promotion","id":"message:133185","revisionNum":1,"repliesCount":16,"author":{"__ref":"User:user:45541"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:devices-orders"},"conversation":{"__ref":"Conversation:conversation:133185"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:133185"},"body@stripHtml({\"truncateLength\":200})":" OK, its been over 10 weeks since the deadline for the TV Promotion. From the posts I've read, no one has recieved their e-mail notification and is getting no help from \"customer service\". When i ...","body@stringLength":"748","rawBody":"
OK, its been over 10 weeks since the deadline for the TV Promotion.
From the posts I've read, no one has recieved their e-mail notification and is getting no help from \"customer service\".
When i can get through to \"customer service\" (3 hours) they do verify that i have a valid application for the promotion.
T-mobile wants their money from you, on time or earlier, but seems to feel no obligation to fullfil their responsibilities in a timely maner.
Just imagine what would happen if i told T-Mobile wait ten weeks and maybe I'll send you some money. :-)
I realize that the upfront costs of a class action suit is not worth it for TV, but might be to teach them a lesson.
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OK, its been over 10 weeks since the deadline for the TV Promotion.
From the posts I've read, no one has recieved their e-mail notification and is getting no help from \"customer service\".
When i can get through to \"customer service\" (3 hours) they do verify that i have a valid application for the promotion.
T-mobile wants their money from you, on time or earlier, but seems to feel no obligation to fullfil their responsibilities in a timely maner.
Just imagine what would happen if i told T-Mobile wait ten weeks and maybe I'll send you some money. :-)
I realize that the upfront costs of a class action suit is not worth it for TV, but might be to teach them a lesson.
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I really wish I would have found this thread earlier. After continually checking the submission site, and getting the \"your code is on the way\" message, I checked today and it just kept asking me to create a new submission. I called T-mobile support, and like many of you they told me it was expired, and kinda tried to make it sound like it was my fault (Even though I had frequently checked the status, and never received a code). After some back and forth on the phone, all I was offered was a 50 dollar bill credit. This whole thing has seriously affected my opinion of T-mobile, and I think I'll be shopping around for a new phone/internet provider. I don't understand why these huge companies decide to do these petty, shady things. The funny thing is, I don't even need the tv. I just want a company to do what it says it's going to do.
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I really wish I would have found this thread earlier. After continually checking the submission site, and getting the \"your code is on the way\" message, I checked today and it just kept asking me to create a new submission. I called T-mobile support, and like many of you they told me it was expired, and kinda tried to make it sound like it was my fault (Even though I had frequently checked the status, and never received a code). After some back and forth on the phone, all I was offered was a 50 dollar bill credit. This whole thing has seriously affected my opinion of T-mobile, and I think I'll be shopping around for a new phone/internet provider. I don't understand why these huge companies decide to do these petty, shady things. The funny thing is, I don't even need the tv. I just want a company to do what it says it's going to do.
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First, to save you hours on hold and multiple calls to get the onshore help, log in and look for \"promotions\", and/or offer status.
If it says accepted or qualified thats good. If not you are SOL.
Now, call with the information from the promotions page, ID, promo code, etc. They CAN give you your code and the link for the TV, but it will take some work. There is a promotions group, get them to connect you if you are qualified.
If they only give you the code, its the Amazon 4K 50 inch Fire TV USB.
Best of luck.
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