My business Caller ID name appearing incorrectly on T-Mobile phones
Hello! My business phone provider - which is handled by Spectrum Voip - displays my business name correctly at all of the other mobile providers, but for some reason it displays the name of a former employee when a T-Mobile number is called. I spoke with Spectrum and they confirmed that they have my business name properly listed on their end and informed me that the issue would then be on the receiving end. I spoke with T-Mobile customer support, and theytold me that since I do not have a T-Mobile number that there is nothing that they can do??? I read through some of the other posts on this topic and it appears that there are 3rd party providers that could also be the cause, any guidance on how I could go about having this corrected with T-Mobile or 3rd parties is greatly appreciated.