GETTING OVER CHARGED AND NO HELP!!!!
I recently checked my account and found out I've been paying for "lease" option on a phone I own so I called customer service and explained and they agreed it's a mistake and put me on hold, after 15 minutes she came back and said because I haven't been looking at my bills theyre only going to refund 2 months back and wont be able to do anything else. I found it ridicules and asked for a manager, I waited 1 hour and 32 minutes until they hung up the phone. The rep basically told me they wont do anything and their manager wont do anything else too. This is absolutely ridicules and the fact that no manager was available to talk to me made me more upset. They made me wait 1 hour and 30 minutes to just hang up on me. T Mobile you suck and I will continue talk about how terrible you guys treated me. Switching to AT&T ASAP.
home internet line getting added without requesting for it
When we added new accounts to my line 2 years ago, T-Mobile added home internet line for 30$. When asked they said it was an accident and they will remove it. I trusted them they would remove it. Since it was on autopay I did not check. Now that I identified that home internet line is still there for 2 years I called them and asked about it. They are now saying it's too long and we can only refund for 2 months. And more frustrating part is they sent me a email to return the device which we never got for a service which we never asked for and never used. the rep was saying it was my responsibility to check the bill and notify them of any discrepancies. as a customer am I responsible to check their work. How can this even be ethical. Looks like I am not the only one this is happening with. Does anyone on T-Mobile management even know this. Are they doing it in on purpose to meet their numbers for commission?
Getting over charged by T-Mobile... and not getting any help!
Super frustrated….. went with my mom to upgrade our phones months ago and we went with the Go5G 55+ plan plus home internet and two new phones. Told we would be paying $144. Three whole billing cycles later and we are still paying $20 more than we should be. And T-Mobile has been charging us randomly outside of our billing due date. Went to a T-Mobile store and even they didn't know what was going on. It's incredibly frustrating because we switched to all of this in order to save money and now we are paying more. And no one can give us any answers.
Even if its their fault you owe them $$
Since there is no way to leave a review for their terrible customer service I'll just have to tell my experience on here. This does not concern T-Mobile stores, they are great there!!! This is solely about the customer service line that I'm forced to call cause the store can't do everything. Every month it is a different issue, every month I'm having to pay extra. First I went to the store to upgrade phones the rep let us know we've been overpaying for the past 6/7 months he fixes it so the line is now correct but since I didn't notice and THOUGHT my account was correct because I believed T-Mobile customer service employees knew how to do their job it's my fault for not reporting it and was only refunded a smidgen of what I actually overpaid. My bad for trusting the company trained their employees right. Then my bill comes out like normal yet I have a late fee because they chose to only to take a certain amount and not the entire thing the month before- this may have been a glitch in their system but the glitch is my fault because regardless I still have to pay the late fee because that makes sense. The lady tells me my next bill will 270 on the app it showed 292 I call AGAIN, asking why she said that and why my app is showing different. WELL you know how it was my fault the system glitched I have a late fee on my next bill for $7. These people can't even do math, 270+7 somehow equals 290. I tell the girl that doesn't make sense she says well don't forget about taxes. But then your bills after are 270… tell me how anything they say actually makes sense or has logic??!? If anyone knows of a carrier that has actual good customer service please let me know I would love to not have to deal with T-Mobile anymore
The Elusive Veteran Status
Sooo I've been with T-Mobile since 2008. Initially I was on my ex husbands plan but got my own once we divorced in 2014. I'm a veteran. I've either been IN the military or a veteran since starting service with T-Mobile. My drivers license that is scanned each and every time I walk into the T-Mobile store has VETERAN printed on it. Always has. I noticed last week that I was on Magenta Max not Magenta Max Military. I called to get this taken care of. No one can figure out why I wasn't put on it initially. At first someone said I needed to verify my status. This didn't make sense to me because some other person told me that I was previously on a military plan. At first they tried to tell me I needed to verify a status that literally NEVER changes. Then someone else said I don't have to re verify my veteran status. Then another person said I have to verify this yearly….. which is it? Why was I taken off a military plan? No one can tell me why. I've been charged an extra 73 dollars a month for a regular plan for 19 months. This is almost 1400 dollars. Last week I was told that someone would call me within 72 hours. They did not. I even gave them an extra 24. I had to call T-Mobile. this time I'm being told they can't find where I was on a military plan because they can only go back 18 months. Well that's convenient. This happened at 19 months. At first I was offered 1 month 70 credit. That's all they could do. Then I spoke to someone different and it was 2 months…. Then someone different and it was three months. No one has the same access. Whether it's the new hire or the supervisor no one can see everything in order to verify anything. Every answer I've been given is different from the last. tonight I spoke to the world's worst supervisor, her name is Toni T. She basically told me that it's all my fault for not looking at my bill more closely…. I asked her how she would feel in my situation and what she would want in order to feel like she wasn't being scammed. She literally told me she would NEVER be in my situation because she looks at her bills. Wow…. Great customer service T-Mobile!!!! Way to keep people with this cellphone carrier!!! i asked for her supervisor, she doesn't seem to have one. I asked who signed her paychecks, no answer. I asked to be transferred and she refused. I'm truly disgusted with the way I was treated and I intend on going to their biggest competitor right after I scream my horrible experience from the rooftops of every social media platform I have access to. I may even dedicate an episode of my podcast to this experience. People need to know that T-Mobile does not care. They do not accept fault. They have no idea what's going on and they have some of the absolute worst people in high positions that have zero empathy for their customers and are clearly in a power trip. This woman said they would do NOTHING about this while three separate employees NOT at supervisor level offered to at LEAST give credit for 1 2 and 3 months because they know T-Mobile is in the wrong. This was literally the ONLY bill I thought I could trust not to screw me…… clearly I was wrong. Oh, if you happen to get transferred to a supervisor and it's Toni T….. just know you're about to be disrespected, she doesn't give a single f$&@ and she's on a power trip. She needs to be leveled out FAST.being overcharged on a 24 month payoff plan?
Has anyone else been charged more than 24 months on a 24 month payoff plan? I am now being charged several months past the 24 months and still have a balance! As you can see below I am paying installment 27 of 24 this month. Something seems very odd. Handset iPhone 13 Pro Installment 27 of 24 - Balance: $146.57
Angry Customer
I was a Sprint customer for many years and l had to transfer to T-Mobile. I never experienced such a bad customer service from a cellphone company. Before went on my cruisel contacted T-Mobile to make sure l would be able to use my phone. Their representative give me the wrong information and my cell phone was disconnected during my vacation l had to pay $300 to get my line working. After that l didn't use my phone until l arrived at the port. I just noticed my bill was over $980 and I called T-Mobile and the representative was beyond unhelpful, he made me feel like a liar, he said l got alerts sent to my texts that's not true. I told him after l paid my bill l was going to remove myself from T-Mobile and go somewhere else. He said okay. His customer service was not the best. I never got alerts, who wants to a get a bill this high especially during the holidays. I honestly feel they do this to many other customers. Sprint never treated me like this beyond disappointed with T-Mobile plus l get the worst reception all the time not worth what l'm paying. There's many other cheaper cell phone providers.Getting over charged by T-Mobile and not getting any help!
Super frustrated….. went with my mom to upgrade our phones months ago and we went with the Go5G 55+ plan plus home internet and two new phones. Told we would be paying $144. Three whole billing cycles later and we are still paying $20 more than we should be. And T-Mobile has been charging us randomly outside of our billing due date. Went to a T-Mobile store and even they didn't know what was going on. It's incredibly frustrating because we switched to all of this in order to save money and now we are paying more. And no one can give us any answers.
