Billed for phone I have returned and reconnection fees
I actually thought this issue couldn't possibly be something that is common with T-Mobile. I have beencharged forphones that I have returned. I tried to return the phones at a T-Mobile store. I was told the store does not accept the returned phones. I was instructed to bring the phones to UPS with the return label and box that T-Mobile provided. I then did so that same day. I was then billed for both phones $2,400.00. I called and provided the tracking number and UPS confirmed phones was delivered to dock in Texas, and was sent within the 14day time period. The T-Mobile representative statedthat they received the phones and that have just not been processed. We decided to turn off auto payment so, Iwouldn't pay for phones while in process. The T-Mobile representative instructed me to continue with my regular payments and the $10 dollar auto-pay will be credited to me at a latter date and my account will not be turned off. I said great in-reply when asked if they can count on mereferring T-Mobile. Thereafter, seemingly at weekly basis for 2 to 3 months my account isturned off. I would callevery time (hours) and the T-Mobile representative would respond with. Sorry, we received the phones but myaccount has not been credited. The T-Mobile representative would turn my account back on and said no reconnection fee will be charged and they will start a investigation and/or wait for completion and/or speak with back office and respond. To date, I have been billed many times for reconnection fees and have not been credited for the 10 dollar auto-pay nor the phones. I then decided to give up, considering I rely on the phone to be working for my business with clients on different time zones. This issue had aneffect on my business and alarm system. I called to cancel and asked for the phone that I paid in full to be unlocked. The T-Mobile representative stated that I must pay for the other two phones and bring the account in good standing. So, apparently I need to pay T-Mobile $2,400 for one phone to be unlocked that I already paid for. Hmmm, thoughts anyone 🤔 maybe this is how T-Mobilegets free phones to offer free phones?
refand
I quite the line in May 2023, the second line was not removed byT Mobile, theykeptme charging every month 101 $, several times i calledto close theexisting lines …nothing happedonly promises , we will refund …once the full amony, then one month, and today on12/16 ..we are ready to pay a credit !!! $ 20.17 So incompetent !!! five months passed, you TM are due to pay/refund $ 600 since then….i did not use those lines at all, would SOMEONE finally help me with this refund? Just spoke to David, CS…he could nothelp ether…how comes you dont have a history of costumers calls and so. on. Anyway i would like to request a follow up on this from your end pls. my e mail is : henryktrocha@gamailor call 818 403 1400
