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Billed for phone I have returned and reconnection fees
I actually thought this issue couldn't possibly be something that is common with T-Mobile. I have beencharged forphones that I have returned. I tried to return the phones at a T-Mobile store. I was told the store does not accept the returned phones. I was instructed to bring the phones to UPS with the return label and box that T-Mobile provided. I then did so that same day. I was then billed for both phones $2,400.00. I called and provided the tracking number and UPS confirmed phones was delivered to dock in Texas, and was sent within the 14day time period. The T-Mobile representative statedthat they received the phones and that have just not been processed. We decided to turn off auto payment so, Iwouldn't pay for phones while in process. The T-Mobile representative instructed me to continue with my regular payments and the $10 dollar auto-pay will be credited to me at a latter date and my account will not be turned off. I said great in-reply when asked if they can count on mereferring T-Mobile. Thereafter, seemingly at weekly basis for 2 to 3 months my account isturned off. I would callevery time (hours) and the T-Mobile representative would respond with. Sorry, we received the phones but myaccount has not been credited. The T-Mobile representative would turn my account back on and said no reconnection fee will be charged and they will start a investigation and/or wait for completion and/or speak with back office and respond. To date, I have been billed many times for reconnection fees and have not been credited for the 10 dollar auto-pay nor the phones. I then decided to give up, considering I rely on the phone to be working for my business with clients on different time zones. This issue had aneffect on my business and alarm system. I called to cancel and asked for the phone that I paid in full to be unlocked. The T-Mobile representative stated that I must pay for the other two phones and bring the account in good standing. So, apparently I need to pay T-Mobile $2,400 for one phone to be unlocked that I already paid for. Hmmm, thoughts anyone 🤔 maybe this is how T-Mobilegets free phones to offer free phones?Re: Being charged for a phone I have returned. Help?
I actually thought this issue couldn't possibly be something that is common. I have beencharged for two phones that I have returned. I tried to return the phones at a T-Mobile store. I was told the store does not accept the returned phones. I was instructed to bring the phones to UPS with the return label and box that T-Mobile provided. I then did so that same day. I was then billed for both phones $2,400.00. I called and provided the tracking number and UPS confirmed phones was delivered to dock in Texas, within the 14day time period. The T-Mobile representative statedthat they received the phones and that they have just not been processed. We decided to turn off auto payment so, Iwouldn't pay for phones while in process. The T-Mobile representative instructed me to continue with my regular payments and the $10 dollar auto-pay will be credited to me at a latter date. Thereafter, seemingly at weekly basis for 2 to 3 months my account isturned off. I would callevery time (hours) and the T-Mobile representative would respond with. Sorry, we received the phones but myaccount has not been credited. The T-Mobile representative would turn my account back on and said no reconnection fee will be charged and they will start a investigation and/or wait for completion and/or speak with back office and respond. To date, I have been billed many times for reconnection fees and have not been credited for the 10 dollar auto-pay nor the phones. I then decided to give up, considering I rely on the phone to be working for my business with clients on different time zones. This issue had aneffect on my business and alarm system. I called to cancel and asked for the phone that I paid in full to be unlocked. The T-Mobile representative stated that I must pay for the other two phones and bring the account in good standing. So, apparently I need to pay T-Mobile $2,400 for one phone to be unlocked that I already paid for. Hmmm, thoughts anyone 🤔 maybe this is how T-Mobilegets free phones to offer free phones?2Visto0likes0Comentarios