BOGO buyer beware
On Oct 16, 2017 my wife and I went to a T-Mobile store to sign up for phone service. We also purchased 2 new Samsung phones because they had the bogo deal. I asked the salesperson two different times during the transaction if I needed to do anything to get the rebate card and was told no and that my the rebate card would be here in 8 to 12 weeks via mail. After 12 weeks and no card I went online to find out where it was and discovered that I was suppose to send in paperwork in order to get the rebate which the salesperson twice told me I did not have to do. Now that the 30 day from purchase is long expired, I am out $850.00 which is a lot of money for people who are basically living paycheck to paycheck. I am now stuck without any recourse and out my rebate,but you can be sure that we will tell all of our friends, the Better Business Bureau and everybody else that is willing to listen, not to deal with T-Mobile because at least some of their employees are either incompetent or worse yet out and out liars and thieves. BUYER BEWARE. Do NOT trust any sales people to tell you the truth, especially at T-Mobile. Jim and Cindy Tucson AZ