20 Year Customer Asks: "What is your problem?!!"
2 months ago, this incredibly irritating situation started.. I was a 5G home internet customer.. I moved and my internet no longer worked. I informed you my internet was broken and you sent another router.. of course, this didn't fix the problem, because it was the location and not the equipment…You sent me 1 return label with the new router, so I returned the old router, then it took several calls for your customer service to send me a new label for the newer router.. This was of course right around the time you threatened me with a 399.97 non-return fee.. I sent the item back the day I got the item, on several occasions you texted me and told me you had received these items and that the non-return fee would be removed.. Well, as it neared the end of the month, I noticed this fee was not removed.. so I called and spent quite a bit of time with a CSR and they promised they would remove the fee before the bill was charged to my autopay.. I explained that if they charged it, it would bounce my rent and electric.. They again promised they would remove it I took them at their word, and went about my way… Well, the bill came up, and they charged the non-return fee to my account… I have since spent hours and hours talking by phone and by online means to correct this problem.. After bouncing my rent and electric and costing me several hundreds of dollars of NSF fees with my bank.. I finally got a person to refund this money.. Day late and a dollar short… Well, they did refund the charge…But they put the non-return fee back to my bill.. So now you are threatening to turn off my service… I have talked to more than 10 people (supervisors) with hours spent trying to correct this problem.. Every time being told it would be fixed... It has become apparent that I am wasting my time, this is the last time you will hear from me, if you turn off my phone.. I will just go to Verizon.. THIS IS NOT HOW YOU TREAT 20+ YEAR CUSTOMERS
Why T-Mobile still charged me after i paid payment arrangement before its due ?
Hi ! So, I setup a payment arrangement and then I paid the first,half before the due date and TMOBILE still charged me ? Does the company not understand that people are living paycheck-to-paycheck. Life happens ! Having a phone is mandatory in today's world because every service demands it ? ANYWAYS!!! I did call customer service and the repsaid " it's best not to make partial payments /pay anything , if you set up a payment plan because the system will not cancel it. " And THEY DID NOT REFUND ME EITHER FOR THE DOUBLE CHARGE. They just applied it to what I owed. Mad slick . Then also, Even tho I put a block on TMOBILE they still somehow got around and finesse their way to double charge me. I remember when , any payment made would cancel a payment arrangement.