temas_de_asistencia

4 Topics

Customer Relations
Cristina Molina Central Florida cristinamolina71@gmail.com Dear T-Mobile Customer Relations, I am writing to lodge a formal complaint regarding the distressing experience my family and I have faced since transitioning our services to T-Mobile. On 11/18/2021, we visited the store to switch our service from Sprint to T-Mobile. We were promised a plan for Magenta Max for five lines with four new phones, one transferred phone, comprehensive insurance coverage, and a BOGO deal for two iPhone 13 Pro Max and two iPhone 13, with one line free. The total cost was quoted to be $405 without automatic payment. Unfortunately, this offer was never realized despite numerous calls to both store representatives and supervisors, who assured us they would rectify the situation but failed to do so. Despite receiving empty promises of resolutions and no callbacks, no concrete action was taken to honor the initial agreement. I even presented the documentation from the store outlining the precise details of what we were entitled to, only to be met with excuses and the suggestion that I must scale down to a different plan due to misinformation provided by T-Mobile representatives. Regrettably, after exhaustive attempts to seek a fair resolution, I compromised and chose to continue with the inadequate service. Subsequently, I had to cancel one line where we brought our own phone, reducing our service to four lines. Fast forward to [05/12/2024, when our phones were fully paid off, and I made the decision to remove two lines for my family members so they can switch to the 55 and up plan, retaining two lines for myself and adding one new line, resulting in a total of three lines. Before making any changes, I spent approximately two hours on the phone with T-Mobile representatives to confirm that the third line would remain free, as originally agreed upon. I informed them of the two numbers I intended to port out and was assured that I could add the new line first and then proceed with the port-outs without any issues. As I was at a corporate store on 05/15/2024, the representative informed me of a new promotion that included getting an additional line free if I added a new line. However, in May 2024, I noticed that the promotion was removed without any replacement and no new promotion. When I contacted a supervisor, I was assured that the additional line would be added manually every month, with a reminder set to ensure I only paid for two out of the four lines. Despite these reassurances, the issue remained unresolved in June. I called again and spoke to another supervisor who promised escalation for the following month and assured me that any overpaid amounts would be credited back once resolved. At this point, my confidence in T-Mobile's ability to rectify these ongoing issues was at an all-time low. I requested for the account to be credited back the $70 for the 2 lines to be done immediately, the supervisor was able to credit that amount to account. I received a call back on July 19, only to be informed that the resolution was still pending for the next month. When I clarified that the credit should be applied immediately, as I had already lost trust in the process, the representative offered a mere $10 for the inconvenience. Upon requesting to speak with a supervisor, I encountered Carl R, who failed to address the issue adequately and disrupted our conversation. Frustrated by the lack of resolution and dismissive responses, I insisted on corporate contact information to escalate my concerns further. At this point, my confidence in T-Mobile's ability to rectify these ongoing issues was at an all-time low. While speaking with Carl R, I expressed my dissatisfaction with the lack of resolution and requested corporate contact information to escalate my concerns further. When I asked for a corporate email or phone contact, Carl R claimed that there was no such information available. When I requested proof of this call, he only provided his ID as 1266716 and insisted on scheduling a call back from someone higher than him and that that person would tell me the same thing, which exacerbated my already dwindling confidence in T-Mobile's customer service. Despite my insistence on speaking to someone higher, Carl R informed me that they do not take direct calls and that a callback was the only option. Feeling frustrated and unheard, I decided to disconnect the call and request to speak with another supervisor. I reiterated the series of events to the new supervisor, emphasizing the need to escalate the situation urgently. This supervisor then provided me with the corporate address and suggested reaching out to T-Mobile through their social media platforms such as Facebook, Instagram, and Twitter. It is disheartening that after multiple interactions and attempts to address my concerns, the customer service provided by T-Mobile has consistently fallen short. The lack of proper training and care exhibited by agents and first-level supervisors has contributed to this ongoing and distressing experience. I urge T-Mobile to take immediate action to rectify these issues and restore my faith in the company's commitment to its customers. I implore for a resolution that addresses the discrepancies, restores the promised benefits, and ensures that future interactions with T-Mobile are conducted with professionalism, integrity, and efficiency. All this should be recorded, and you should be able to pull these calls. I eagerly await your prompt response and a comprehensive resolution to alleviate the frustrations I have encountered. Thank you for your attention and assistance in addressing this matter.
Solved
Paloma456
Hace 6 meses Place Apple
462Visto
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2Comentarios
War and peace mission
I'm the head account holder of my account and I've been trying to secure my company maga data and gateway traffic from being compromised by hacker. At this point all my calls to tec support haven't fixed the problem and my device has 8 or 10 VM machines attached to it's IMEI witch is352695103138427 . At this point my organization losing a million a day . I need a CEO and a crisis team to meet me at my appt off 9400 Ranier Ace S Seattle WA 98118 to help me fix this issue also if T-Mobile wants to figure out where the breach in data coming down it's original leak starting in the UN in witch the president of UK stole a VM network from president Putin that my organization I own gifted to president Putin administration 6 years back. That same VM bank in question was developed of a Samsung Galaxy device. The company called @sonofrangerllc Twitter. The president of UK was infact in direct violation of the DMCA law . And because he not only stole the platform he did so in public abd on social media in which the hacker that been blocking my organization media data know all to well . But has been withholding e witnesses information from investigator and from the white house . It's is my responsibility to tell the truth to save lives it is also my responsibility to open up what ever channel I deem fit to draft another peace Treaty and to ask for the UN peace contsale to return my network back to president Putin administration ASAP because in fact I speak for Russia and do claim half ownership of that cloud and that DMCA has no authority to claim that billion Peace Treaty platform . As well for the UN to wage war on Russia because they . To be continued. T-Mobile I apologize for invading you get on this matter and when history tells the story it will say in the beginning the mission was peace. But with misinformation and a election year that mission got clouded.
ambassadorwarit
Hace 10 meses Place International
25Visto
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0Comentarios
Internal T-Mobile admin account hijacked.
I'm the head account holder of my account and I've been trying to secure my company maga data and gateway traffic from being compromised by hacker. At this point all my calls to tec support haven't fixed the problem and my device has 8 or 10 VM machines attached to it's IMEI witch is352695103138427 . At this point my organization losing a million a day . I need a CEO and a crisis team to meet me at my appt off 9400 Ranier Ace S Seattle WA 98118 to help me fix this issue also if T-Mobile wants to figure out where the breach in data coming down it's original leak starting in the UN in witch the president of UK stole a VM network from president Putin that my organization I own gifted to president Putin administration 6 years back. That same VM bank in question was developed of a Samsung Galaxy device. The company called @sonofrangerllc Twitter. The president of UK was infact in direct violation of the DMCA law . And because he not only stole the platform he did so in public abd on social media in which the hacker that been blocking my organization media data know all to well . But has been withholding e witnesses information from investigator and from the white house . It's is my responsibility to tell the truth to save lives it is also my responsibility to open up what ever channel I deem fit to draft another peace Treaty and to ask for the UN peace contsale to return my network back to president Putin administration ASAP because in fact I speak for Russia and do claim half ownership of that cloud and that DMCA has no authority to claim that billion Peace Treaty platform . As well for the UN to wage war on Russia because they . To be continued. T-Mobile I apologize for invading you get on this matter and when history tells the story it will say in the beginning the mission was peace. But with misinformation and a election year that mission got clouded.
ambassadorwarit
Hace 10 meses Place International
45Visto
0likes
0Comentarios
IMEI invalid on iphone purchased at TMobile
Hello experts! I recently upgraded from an I-phone 11 and am trying to unlock that phone so that I can gift it to my niece. When I go to request the unlock through the T-Mobile site, it tells me that the IMEI is invalid. Advice for next steps? ¡Gracias!
Mandylou81
Hace 3 años Place Device Unlock
915Visto
0likes
2Comentarios