Free Hulu offer problem
Hi All, I'm hoping someone can help me figure out how to fix this. I had the free Hulu (with ads) offer working just fine. We used it for a few months, and then the Olympics started. So I upgraded my hulu subscription (from within the Hulu website) to Live so we could watch the Olympics that month. Then I went back into the Hulu subscription section of the Hulu website and downgraded back to the $7.99/month Hulu (with ads). I noticed that Hulu was going to charge my card $7.99 a month, rather than charging me nothing. I contacted T-mobile customer service, and they told me that I negated my free hulu offer by upgrading and downgrading like that, and that the offer no longer applied to my account. I'd have to upgrade to a new plan if I wanted the offer again! This was never explained to me when I set up my plan. When I go to the promotional web page where the Hulu offer is described, and I try to go through the process of activing the offer now, the page ends up saying "Sorry, you are not eligible for this offer since you already have another Hulu offer." So is there a way to reinstate my original Hulu offer so that it works again? Thanks for your help ahead of time!Monthly charge for service not consistent
Since T-Mobile would not absorb the rate hike for including "free" Netflix, it now has ads unless you want to pay $8.50 extra per month. I chose to pay because I hate ads! Unfortunately, my monthly bill keeps changing month to month, a dollar+ or -dollar. T-mobile tells me it's because of the taxes on the $8.50 I pay for no-ad Netflix. They have no explanation as to why Netflix taxes change from month to month. There are taxes attached to every utility we pay but never see them changing monthly. Does anyone have an answer as to why this is happening?
Netflix downgrade
Hey Netflix, "You currently have Netflix ON US included in your plan. Netflix ha actualizado recientemente sus niveles de suscripción, ahora recibirás Netflix Standard con anuncios, lo que te proporcionará más funciones y ventajas. Este beneficio seguirá siendo POR CUENTA NUESTRA ($0). No necesitas hacer nada. This change will take effect between January 25 and February 1." How is changing my subscription from "no ads" to "includes ads" "providing more features and benefits to you"?
