Free Hulu offer problem

Hola All,

I’m hoping someone can help me figure out how to fix this.

I had the free Hulu (with ads) offer working just fine.  We used it for a few months, and then the Olympics started.  So I upgraded my hulu subscription (from within the Hulu website) to Live so we could watch the Olympics that month.  Then I went back into the Hulu subscription section of the Hulu website and downgraded back to the $7.99/month Hulu (with ads).  I noticed that Hulu was going to charge my card $7.99 a month, rather than charging me nothing.  I contacted T-mobile customer service, and they told me that I negated my free hulu offer by upgrading and downgrading like that, and that the offer no longer applied to my account.  I'd have to upgrade to a new plan if I wanted the offer again!  This was never explained to me when I set up my plan.

When I go to the promotional web page where the Hulu offer is described, and I try to go through the process of activing the offer now, the page ends up saying “Sorry, you are not eligible for this offer since you already have another Hulu offer.”

So is there a way to reinstate my original Hulu offer so that it works again?

Thanks for your help ahead of time!