Getting the team of experts
Got free phone offer and assistance from T-Mobile and they opened another account for the free phones. I took this to the main store as directed by nearby store, all after trying to resolve over the phone. A T-Mobile manager assisted me in store with the two accounts only to find out that it wasn't resolved. Now I have been sent to collections for line cancellations and charged the full price of the iPhones, saying I left T-Mobile. I am still very much a customer and using the iPhone 12.DIGITS messages were not transferred when I upgraded phones
DIGITS messages were not transferred when I upgraded phones. I used Smart-Switch. It moved 7 days of messages. Where are the others/??? I have access to the old phone still. I can see the messages there going back months. Incoming and outgoing messages that I want to move over. I tried using smart switch a second time for just digits and it didnt work any better. HELP!! 18 yr customer
Equipo de Expertos
What happened to my team of experts in Atlanta? I've called customer care FOUR times today, waited between 20-40 minutes each time and all 4 times I have been disconnected because I am in a bad service area. Only one time did I receive a call back and what is worse, each rep (including 2 supervisors) have told me different information; mostly because they all interpret the Englishlanguage a bit different, as well as possess a different knowledge of what is and is not possible. JD Power award for customer support no more. How do I file a formal complaint and speak with a rep in the US?
