T mobile tech support is just incredible
I had to call 4 times today (all to 844-275-9310) with my new 5G Gateway. First call at 12:01 (22 min) because my new gateway wont connect despite of my cell phone saying it was "activated" (and only after like 12 times). The guy never tried to activate my new sim but told me to move the old sim card from LTE to the new one and it worked… for 3 hours. I called again at 3:59 (16 min) and the lady says I should move the new sim card back to the new gateway which I did not want to do. She then, instead of activating my gateway SIM, inactivated my cell phone! My call was dropped in the middle with my phone saying "sim card not found". I tried rebooting my phone, reinserting my sim card and no help. I swapped the sim cards between the new and old gateway and neither would work. It appears someone inactivated my old wifi sim card after 3 hours of use and new one was not yet fully activated (despite the phone app saying it was). had to call again using my wife's cell (imaging if I donot have one extra cell phone!), and the third person fixed my sim card first (I got texts saying it was reconfigured), and then also my gateway. She promised me that I should not be making another call today. The 2nd lady called back to ask me if everything was fixed and I told her that she messed my phone sim, which she denied or did not even understand! but the gateway again dropped off, and I had to call a 4th time! I rebooted the gateway before a call back and it was working. this third lady says it will never happen again and this happens because of a new router…. with reconfiguring all my devices and 2 printers, today I accomplished nothing else other than dealing the constant dropping-off of the gateway….I truely hope this wont happen again...my old device was better and had no problem even on the first day.