intercambio
About 15 months ago, I traded in my LG Optimus 90 for Nord N20. When I purchased it, the rep told me that the trade would cover the whole bill and that I wouldn't pay anything. Ever. For the phone. That was the reason we chose that phone. Now we are getting billed for over $200 for the phone, and T-Mobile is automatically taking money out of our account. A different member of my family got credit for a refund and T-Mobile automatically applied the credit to covering my phone bill. We were told that this phone wouldn't cost us anything besides the trade-in phone, and now they're taking credit and money from us. Help please.
Device Trade in Credit Not Applied
I traded in my old iPhone before Sprint's old page merged with TMobile, circa December 2022. Once we were migrated to T-Mobile's account, my trade in credit no longer appears on my bills. Every month I've been having to contact T-Mobile to get this corrected (which they do), but it's a convenience to have to call every month. Is anyone else experiencing this?
