Home internet service is not reliable. What are my solutions? Family has terminally ill member who has online doctor visits.
I've had the home internet service since end of last year. It has been progressively getting worse. I'm unable to connect during the day during the most important times when family member needs to be on anappointmentwith doctors.I've noticed my mobile phone data works better than my home internet but at the same time. I've noticed my phone service disconnects. I'm not sure at this point what I should do. Or if I should just cancel and move on since the service is unreliable and when I signed up for home internet I was told I would receive a $50 discount which never happened despite submitting code.
Wifi extenders disconnect from 5G gateway
I own 2 different wifi extenders, a TP-Link AC1900 (RE550) and a NETGEAREX2800. Both werked flawlessly with my Starlink router and with my Omada router when Starlink was in bypass mode. However, immediately upon starting usage of my new 5G T-Mobile gateway, the extenders periodically lose connection with the internet. Sometimes, when I connect to an extender, there is a 5 second delay and then the internet somehow comes on. Other times, it takes over aminute or two. This is unacceptable as I have smart devices dependent on these extenders and they regularly lose connection with the internet. Since this issue only started with the T-Mobile gateway I can only conclude it's a T-Mobile issue. Anyone have any thoughts before I return my gateway and cancel my test drive service?Phone disconnecting from 5G Home internet
I've been having issues where my cell phone will not auto-connect to my 5G home internet and once I manually connect it will often disconnect, and I will need to manually connect again. I come home from work and every day have to open up wi-fi settings and choose my home wi-fi. It will connect and work (initially) with no issues. Then, my phone will randomly disconnect from the wi-fiforcing me to go back into the menus, click on my home wi-fi again and it will connect and work again with no problems. Sometimes it will stay connected for hours, sometimes only for a few minutes. I am only having the problem on my android phone (2 other iphones, smart TV, firestick, all stay connected with no issues) but my phone does not have the same problem with any other Wi-fi connections that I use. I checked all the settings on my phone - auto-connect is ON, I've tried with "adaptive connectivity" both on and off with no luck either way. Reset the modem and the phone multiple times, but still having problems. Not sure what else I can try at this point.
I may have some idea behind the KVD Connection Dropout Bug
Something I have been noticing with the KVD Gateway. The initial Release Firmware has a bug that causes the gateway to drop the connection - a reboot usually fixes this. Something I have noticed: The secondary connection seems currently locked to 5G Bands and will not connect to LTE. (Current available bands being n41 and n71) Whenever it loses the n41 connection, the gateway will drop to "No connection" briefly as it latches onto n71. It appears the gateway has a hard time re-connecting to bands it was connected to, but couldn't hold onto - so if it drops the n71 band and cannot quickly re-connect to a different tower/band, it completely drops the connection. The gateway also seems incapable of connecting both "channels" to LTE at this time - and if it doesn't have a connection on both "channels" it will drop the connection to the internet. Couple that with it not easily re-picking up bands it already connected to and you lose the connection pending a reboot. Let's hope a firmware update comes out that fixes this "latching" issue and also allows it to drop to 2 LTE connections if it cannot latch to a 5G connection. (Which would be a "stability" fix.)
Cannot Reliably Connect Devices Home Internet
I just got T-Mobile Home Internet and while the speeds are great and very consistent, the internet service is not very robust. I have the 5G Grey Cylindrical router. If I try and connect Samsung TVs or my Directv box to the network, either by Wifi or wired ethernet, it often won't connect. When the devices do connect they are unreliable. Most streaming services won't work. The connection to the router is fine, but the connection from the T-Mobile end to the internet often just hangs. The same is true on my PC or Tablets. It all appears to work well but it's very prone to just hanging one process as if its trying to open a connection that will never open. A good example of this is uploading videos to facebook, this almost always hangs. It never begins the upload although other processes can use the internet fine at the same time. It can USUALLY upload ok to Vimeo or Youtube but these also periodically just stall. It's very flakey and unreliable internet. This is with wired or wifi connections, and while one program is stuck trying to open a data connection, another program on the SAME PC at the SAME time can open a data connection. It makes the entire internet unuseable and frustrating. While it generally works it's not reliable enough to play games etc. You can be playing a game, or updating software, and all of a sudden that program will hang with 0 bytes going in or out. But if you open the browser or start a different program that uses the internet, that new program can connect and download fine while the old one is still hung. It's all inter-related. The reason a lot of devices can't connect very reliably is because they are doing some sort of test that shows this internet is flakey. Usually they will say something like the auto settings didn't work and to configure the network manually. It's very frustrating because my speeds and latency are fantastic, the connection to the T-Mobile network from the router never wavers it's always solid. The connection via wifi never wavers its always solid. But data ports from programs often just hang and won't open. I still have Verizon Home Internet and I switch back and forth. Verizon is MUCH slower but its reliable, I never have any issues like this with them. Even right now. Can anyone help? Is there something that T-Mobile can do on their end to make data connections work more reliably. The only thing that is really always reproduceable that demonstrates this is uploading video to Facebook, that pretty much never starts although once in every 20 or 30 tries it will start and when it does it works fine for that file. -Roger Uzun San Diego, CA
