In the weeds about Web Guard
I have been playing around with Web Guard off and on for a while now, trying to take advantage of the ability to filter my childrens' internet access when away from my home wifi, and I appreciate that the feature is there. I just have one very specific but frustrating issue. In my playing around, I have come to understand that the filtering is implemented by OpenDNS (which I have used previously at home). But compared to OpenDNS's free public products for home use, Web Guard seems to have a customized set of categories, and a customized assignment of those categories to the filtering levels. Which gets me to my specific issue: an app that my family uses (Life360) has its site classified as "Online Communities" in Web Guard, which gets blocked at the High level of filtering. For their home products, OpenDNS maintains a system for suggesting changes to the categorization of a website, but I don't know if there is any possible way to get TMobile to take suggestions for recategorizing a site. I did talk to a member of the technical team via customer service, and she indicated that she had no ability to do that, and that my option was simply to downgrade the filtering level. She did also mention that at the High level, *all* categories are filtered. I'm not quite sure that that is true, but I did realize that the page on TMobile's site that lists which categories get filtered at the different levels, doesn't list all the categories that Web Guard uses, so I actually don't know what categories (if any), exist that don't get filtered. Is there any information about that available, or any ability to poke someone deep within the team that maintains/implements the Web Guard feature to revisit a site's categorization? (I do legitimately think that "Online Communities" doesn't well represent what Life360 is/does.)
The web Guard Filter has been taken over by your adminstrator
It is Showing that web guard is on our business T-Mobile Nokia High Speed Internet Gateway only. Plus, neither one of our cell phones from another service can get t T-Mobile app to work in order to change the web guard filter. It says it looks like we got our wires crossed. I was on my cell phone 3 hours last night just to find out no one can do it until the morning. They said it has to be something on customer service side. We have only had the modema few days and we still have about 10 more days before 14 day cancel guarantee without payment. I am unable to change anything on the app and on the computer when I log in. It is locked or was not filled in completely. Please let me know what can be done as I wanted to get rid of charter business internet.
