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007BondMI6
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Joined 4 years ago
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Re: 5G home internet keeps dropping
Deepwater wrote: @007BondMI6I found this thread and appreciate the help you are providing to others. I have had T-Mobile home for about two months now and really like it when it is up. Every few days, even if it shows a good connection, internet stops working so I have to restart it. We are not using the wifi on the router because we already have a mesh network. I disabled the wifi on the router a couple of times but every time I reboot it the wifi comes back on and it is a pain turning all of them off, so I have left them alone lately. I live in New Orleans 4-5 blocks from a tower. The home gateway is7 feet off the ground, next to a window and consistently gets 3 bars. I tried a few other places in the house but was only able to get it up to 4 bars and I have several hardwired servers in the office so was happy with the 3 bars. Primary Signal -PCI 276 / Band B66 / EARFCN 66711 RSRP -97 dBm Not good does not get dependable until it gets into the low -90s SNR 5 dB boarderling Ok RSRQ -14 dB OK RSSI -64 dBm could be better. I have seen SNR as low as 1 dB though. Seems to fluctuate 1-4 really bad. Secondary Signal -PCI 101 /Band n41 /NR-ARFCN 509790 RSRP -99 dBmNot good does not get dependable until it gets into the low -90s SNR 18 dB Great super RSRQ -11 dB OK I was also wondering what you are getting from your primary and secondary signal so I can see how far I am off from a solid connection. Thanks for the help! Things to flux but here it is right now. I had to add the external ant to get to this level otherwise I was as bad as you are and same issues as you. Primary Signal Connected RSRP-76 dBm SNR 6 dB RSRQ-13 dB RSSI-43 dBm Secondary Signal Connected RSRP-80 dBm SNR 7 dB RSRQ-12 dB You should try to move things around to see if you can improve the reading but once you get to the best if it is not enough then only answer is ext ant.6Visto0likes0ComentariosRe: how to improve signal and speed on home internet¿
H0GGZ1LLA wrote: Primary Signal B2 RSRP -108dBm This is bad you want to get this in the low -90's SNR 2dB This is also not good aim to get this at the least 7+ RSRQ -13dB This is ok RSSI -77dBm Not good needs to be lower Secondary Connection n71 RSRP -92dBm OK would be nice if it was lower but ok SNR 12dB decent RSRQ -12dB ok So the thing is this crazy gateway needs the 4G LTE to kinda also be solid to hold on to the 5G. So don't worry about the bars try to figure out where the 4G tower is and the 5G tower is and then get a spot where you improvethose Primary reading without making the secoday any worse. Example my home the 5G tower is 3 miles SW where the 4G tower is .5 miles W. To make matters worse there is a slower 5G tower only 2 miles NW. So my goal was to lock onto the faster 5G to the SW get on the 4G to the W good and totally avoid the 5G to the NW. Not an easy task but I did find a spot that did the trick. You can also call TMHI tech and just ask where the towers are what bands they have they will give you the addresses. Then use Google maps to plot the best angles to your home so you get an ideal of the best spots to test. BTW with that n71 depending on how far it is the most you can hope for is 200+ down as that is where those towers max out normally. But still that's better than what you are getting you just need to work on those reading and get some improvement.23Visto0likes0ComentariosRe: 5G home internet keeps dropping
Mark H wrote: I seems more than arrogant and condescending for you to conclude that if people take issue with your attitude then they don't want help. You have great service and that much is clear. This is about those people who are not so lucky. You could have great service too if you would just post your readings and take advice. You seem like you more want to complain about your bad service then be helped. Remember at first I did not have good service I had issues like you. I had to do my own investigation and figure out where towers were what band they had and where I could get the best signal. Only after moving my unit around for oh like a month and adding and ext ant did I find a great spot with great service. Maybe you misunderstand me you said "My Gateway has been in the same place it always has been and shows three bars consistently, sometimes four. I don't move it around like a cell phone. What an inane "suggestion." As I have stated so many time Bars mean nothing at all it is the signal qualitythat matters. So you could have 5 bars and such a low SNR that it just does not work. So if you post real data not bars you could be helped. If you search you will find post where people move it around have less bars but better signal qualityand better service with less bars. So no I am not insane butyou are a fool if you think moving it around won'thelp you. But you know keep it just where you have it and keep complaining about your service I guess. If you knew even a little about how signals work you would understand that moving it would help. But again seems like the bars are really working for you so keep on that path and don't accept help. Why take 2 seconds to post your reading and get some real advice when you can keep saying that you have 3-4 bars and bad service, sounds like a plan to me. Again if you really wanted help with far less effort you could have posted your signal readings and already had some solid advice. The fact that you have not is what indicates you really don't want help. People that want help take advice when it's given and don't keep posting about their problems over and over.9Visto0likes0ComentariosRe: 5G home internet keeps dropping
Mark H wrote: Sorry, 007BondMI6, but it is not helpful to misdirect to every other possible cause in the universe (maybe it's caused by Space Lasers!). My Gateway has been in the same place it always has been and shows three bars consistently, sometimes four. I don't move it around like a cell phone. What an inane "suggestion." I am not stupid and I know where the admin web-based interface is (and you can actually get to it when the router is down, showing the cell connection is fine but the Gateway is not providing routing access to the internet). If it's all a simple explanation that is technically viable, then T-Mobile should have that explanation on "speed dial" as a document that can be examined and verified. They should ALSO have a "logging" tool on the Gateway to facilitate troubleshooting… it has a web server on it, so there MUST be some kind of operating system. I went poking around this morning and I cannot even find ANY means to identify any of the 20 devices it says are connected. I thought, well, maybe I can just start blocking access by each device to see if THAT is the problem. But I cannot even see what's connecting (which is more than bizarre… seems like a security vulnerability to me). I guess we just have to suffer because they are selling a defective service and have people willing to run interference for them. Spare me the "just trying to help" BS. You are trying to DEFLECT. Plain and simple. OK if you don't want to post signal readings you don't want help that's ok with me as my setup works great. BTW that is a copy past as I need to post the same info for so many posts so it's generic not to you personally. If people can post signal I can offer advice to help them if not well they must not actually want help.12Visto0likes0ComentariosRe: 5G home internet keeps dropping
Mark H wrote: I guess I should have searched for customer comment on this before wasting weeks with T-Mobile tech support and having them ship me a replacement which did the same thing. I have the same issue… good cellular signal to a nearby 4G/5G tower, but the ROUTER inside the Gateway just quits connecting any devices to the Internet (whether the devices are Ethernet or WiFi). The "tech experts" all seem to be overseas working from farmhouses (I heard a rooster crowing the day for a long time during the call) and really have no technical expertise at all. They have a script that they run no matter what. They start with, "They are working on the tower." But when I say, "OK, if there is a temporary outage when they work on the tower, wouldn't the device automatically reconnect after they are done?," it's a hard question "off the script" and they have no answer, which means they really don't know the technology at all, so they just pivot to some other nonsense. I asked if there was an engineer who could look at the operating system and logs of the Home Gateway I have to see what is failing and when. No. Customers cannot talk to engineers. They told me I could suspend the service and not be charged for it and then try later in a few months after tower work (which is not going to fix a damn thing). It blows me away that SO MANY CUSTOMERS are clearly experiencing the same problem and T-Mobile just deploys human robots who pretend the problem is mine and ignore the systemic nature of the problem. So I guess I will have to write to T-Mobile corporate... and the FCC… and my Congressional representatives about this. There is NO WAY that T-Mobile should get ONE DIME of the new infrastructure money when it is clear they have a DEFECTIVE product/service and repeatedly demonstrate they just don't care as long as they get their money. They need to DOMESTICATE their Home Internet tech support and staff it with competent experts, not script-reading robots based overseas you can barely understand. First have you ever been on other forums? Verizon. Comcast same post so this is not just TM. Bars mean nothing what matters is the signal quality. Phone app is a bit limited go to192.168.12.1 on your computer web browser. First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too. Then on the left click Status and again expandPrimary and secondary cellular network again all that data or screenshot. Again need RSRP SNR RSRQ RSSI For both primary and secondary. And Band for both. With this info we can help you. RSRP the lower the number the better. SNRhigher is better on this one. RSRQ lower is better. RSSI lower is better. This is not really a take out of box plug in and put it anywhere and it works for everyone. Example does your cell phone work the same in every spot/everywhere? No it does not some spots are better some are worse some are terrible. So like any radio device you have to find a good spot. It may take you some work to find the right spot if that's not your game maybe this is not for you. I am just trying to help you so you can find a good spot and then you get good speeds. I now get at least 650 down most of the time 150 up I pay 1/3 of the price I paid Comcast I also have not data cap. As I said in another post last month I did some moving of pictures to cloud storage used over 2TB of data if I was with Comcast that would have put me over my data cap and cost me an additional $200. So for me it was worth investing some time to find out what I needed to know to get it working well. But yes this is not like say cable that has yes a cable so it works (well most of the time with Comcast)it uses a wireless signal and you have to find a good spot to receive that signal. Again think of it like your cell phone it does not work perfect in every single spot everywhere. I am just trying to help you out if that's what you are interested in.8Visto0likes0ComentariosRe: how to improve signal and speed on home internet¿
H0GGZ1LLA wrote: I'm only getting about 25 to 45 Mbps down and similar up. I keep seeing people get in the 200s down! How can I get those kind of speeds? I'm not very far from a tower and I've tried the Nokia Gateway all over the house! It does not matter how far you are from the tower what matters is signal quality. Phone app is a bit limited go to192.168.12.1 on your computer web browser. First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too. Then on the left click Status and again expandPrimary and secondary cellular network again all that data or screenshot. Again need RSRP SNR RSRQ RSSI For both primary and secondary. And Band for both. With this info we can help you. RSRP the lower the number the better. SNRhigher is better on this one. RSRQ lower is better. RSSI lower is better.26Visto0likes0ComentariosRe: 5G home internet keeps dropping
R Wolf wrote: 007BondMI6 wrote: Did you say you have an external ant? If you do is it a good one? I bought a few and some are real junk like aluminum foil inside actual junk. Maybe you are pointing to the wrong tower as Cellmapper is so out of date. You're telling me. We did the2x2MIMO Log Periodic 4G/5G Hotspot/Router External Antenna Kit from Waveform.https://www.waveform.com/a/b/guides/hotspots/t-mobile-5g-gateway The original results posted were before connecting the antenna. After connecting, nothing. I did validate that the PCI and EARFCN numbers did correspond to the numbers in CellMapper.net to the tower we pointed the antenna too that is 2 miles away. I am heading back out tonight and will attempt to point it to another tower that is further away BUT it has an antenna that is actually pointed into our direction. I also did testing with the waveform app (on LTE though because their 5G side in the app doesn't work) and that is where i was able to see some interesting results. (I have T-Mobile cell service on my phone to perform these tests.) Name Band Tech Carrier Latency [ms] Download [Mbit/s] Upload [Mbit/s] RSRQ [dB] SINR RSRP [dBm] inside 71 (624.5 MHz) 4G 310260 55 2.2 1.9 -16 0.3 -113 Front West side 2 (1960.1 MHz) 4G 310260 47 4.58 0.15 -15 -2.2 -112 North side 2 (1960.1 MHz) 4G 310260 506 7.44 2.51 -13 0 -111 East side 2 (1960.1 MHz) 4G 310260 171 8.39 4.51 -12 -0.7 -112 South side 12 (731.5 MHz) 4G 310260 833 19 1.99 -18 -5.9 -115 roof 2 (1960.1 MHz) 4G 310260 75 5.35 1.08 -13 -1.3 -110 BTW I have calle TMHI support a few times to get cell tower details including location, bands,…they had no issue giving me this info so I could make accurate mapping of my area and plot out the best location to put the ant for tower alignment. The waveform ant are excellent you just need to find the best spot.8Visto0likes0ComentariosRe: 5G home internet keeps dropping
R Wolf wrote: 007BondMI6 wrote: Currently we also have it plugged into a UPS as well. The last time it was up, this is the results Primary: Band B2, PCI 466, EARFCN 901 RSRP -118dBm This is the worst it can get you really have not signal. SNR 1 dB Super bad only thing worse is 0 RSRQ -17dB Just Bad RSSI -86dBm Bad Secondary: Band n71, PCI 262, NR-ARFCN 126270 RSRP -107dBmv Again so bad SNR -2dB Bad RSRQ -17dB Ok This is from the desk in the house without external antennas connected. Signal hasn't improved when attaching Antennas. But also after rebooting the Gateway, it would never connect again. OK with reading like this you are lucky to even connect at all. You will never hold a signal with reading like this I think you have posted the worst I have ever seen. Did you say you have an external ant? If you do is it a good one? I bought a few and some are real junk like aluminum foil inside actual junk. Maybe you are pointing to the wrong tower as Cellmapper is so out of date. You need a major improvement on those number or this will never work for you. I am just being honest as readings like that no way it's gona work.9Visto0likes0ComentariosRe: 5G home internet keeps dropping
R Wolf wrote: jtheiss wrote: 18 days of uptime is pretty amazing@jdt254. If I could get to that, I'd probably just restart the thing once a week just to be sure that we don't get intermittent faults at times that would impact our work,but at this point, I'm not clearing 24 hours even with a case fan and a router handling the heavy lifting of my home network. Yes, that would be great if we could get that many days. At first i thought it was the cooling as well, but adding the recommend fan did not resolve the issue. Thought it was a quality of signal issue which that area can have that, so i added Antennas, made no difference. I did find out leveraging cellmapper.net that T-Mobile does NOT have their Antennas directed to my area. They have it up and down the interstate but not aimed north or south. This is horrible because many of my neighbors could benefit from this service since DSL is only 1mbps and overpriced or the overpriced satellite service. Literally live 2 miles, straight shot, to the tower but quality of service is horrible. On my roof i can get maybe 25-30m. On the ground, maybe 10. Recently, the service has just dropped completely and hasn't been back up. We are at a week now without resolution. EVen had the Gateway replaced feeling it was a defective Gateway, no resolve. Considering trying the Orbi (with 4G and external antenna connections) or the POE Powered Elsys Amplimax leveraging the existing SIM card to see IF that resolves the issues. Because when talking to the support agent from T-Mobile, they said they could see it connecting to the tower. But when i looked in the menus in the Nokia Gateway, it kept saying Not Connection. One of my frustrations is the lack of control for a experience IT specialist in this hardware. Because it would make my life easier if i could see what signal strength the antennas were seeing. Current Running Time:51d5h20m Would be another 21 days but I unplug the unit to install a UPS. So that would have been 72 days up. If you can post your actual signal that would be helpful. RSRP SNR RSRQ RSSI For both primary and secondary. And Band for both. RSRP the lower the number the better. SNRhigher is better on this one. RSRQ lower is better. RSSI lower is better.10Visto0likes0Comentarios