Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
R Wolf wrote:jtheiss wrote:18 days of uptime is pretty amazing @jdt254 . If I could get to that, I’d probably just restart the thing once a week just to be sure that we don’t get intermittent faults at times that would impact our work, but at this point, I’m not clearing 24 hours even with a case fan and a router handling the heavy lifting of my home network.
Yes, that would be great if we could get that many days.
At first i thought it was the cooling as well, but adding the recommend fan did not resolve the issue. Thought it was a quality of signal issue which that area can have that, so i added Antennas, made no difference.
I did find out leveraging cellmapper.net that T-Mobile does NOT have their Antennas directed to my area. They have it up and down the interstate but not aimed north or south. This is horrible because many of my neighbors could benefit from this service since DSL is only 1mbps and overpriced or the overpriced satellite service. Literally live 2 miles, straight shot, to the tower but quality of service is horrible. On my roof i can get maybe 25-30m. On the ground, maybe 10.Recently, the service has just dropped completely and hasn't been back up. We are at a week now without resolution. EVen had the Gateway replaced feeling it was a defective Gateway, no resolve.
Considering trying the Orbi (with 4G and external antenna connections) or the POE Powered Elsys Amplimax leveraging the existing SIM card to see IF that resolves the issues.
Because when talking to the support agent from T-Mobile, they said they could see it connecting to the tower. But when i looked in the menus in the Nokia Gateway, it kept saying Not Connection. One of my frustrations is the lack of control for a experience IT specialist in this hardware. Because it would make my life easier if i could see what signal strength the antennas were seeing.
Vigente
Running Time: 51d 5h 20m
Would be another 21 days but I unplug the unit to install a UPS. So that would have been 72 days up.
If you can post your actual signal that would be helpful.
RSRP
SNR
RSRQ
RSSI
For both primary and secondary.
And Band for both.
RSRP the lower the number the better.
SNR higher is better on this one.
RSRQ lower is better.
RSSI lower is better.
