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1LostCoyote
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Why is T-Mobile no longer customer focused?
I used to be a fervent T-Mobile supporter. I must have recommended them 100 times, but that company no longer exists. The change was gradual, but lately, it feels like every decision has been anti-consumer. My biggest problem is the disconnect between the store and corporate levels. The stores are like the Wild West. You may find an upstanding person to help you, but more likely, you will encounter an outlaw who will, at best, misrepresent and, at worst, outright lie to get you to do the thing I assume will get them paid. If the call center had been helpful, that would have been different, but alas, those days are gone, too. If you need to call them because someone lied to you, I will save you some time. They will say, "I'm so sorry you feel misled, but you should have read the contract, so it's on you." While I agree it is on the consumer to read the contract, it feels very disingenuous to call yourself the "un-carrier" or say, "We changed wireless for our customers" while treating people just as bad if not worse than the other guys. I have hit my limit and will leave after 12 years of patronage. No one cared there, so I guess I won't either. R.I.P. T-Mobile customer service58Visto1like0Comentarios