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Re: I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the
I am so sorry to hear that. I think Tmobile is robber they tried to steal customer's phone that's why they didn't resolve our issue. I lost my phone and they are not responsible for it even though UPS had proof of delivery. All they said to me is they could find the phone with that IMEI number. I believed that there are a lot Tmobile's customer are their current victims. 😠8Visto0likes0ComentariosRe: I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the
I mean you are a very helpful person. Thank you so much9Visto0likes0ComentariosRe: I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the
Thank you so much for your help. You are a very helpf person. Thanks again9Visto0likes0ComentariosRe: I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the
sorry I don't see the link to contact T-force. i only see "contact us" and what topic should I choose?11Visto0likes0ComentariosRe: I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the
so what can I do now ?15Visto0likes0ComentariosRe: I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the
I used the prepaid label that email to me by T-Mobile representative and the address is 840 W Sandy Lake red, Coppell, TX 75019. They said that is the right address and they had check with all Tmobile warehousee there is no that phone. Is there anyway Tmobile still able to credit me for the trade in ?16Visto0likes0ComentariosRe: I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the
The 1st investigate result they email me. After that i contact customer service and they investigate again and told me over the phone. Do you know anyway can help me. i have filed a claim with UPS but maximum amount they mite cover is only $100 and of course my phone cost more than that. Ill be very appreciated if you can help me solve this issue.16Visto0likes0ComentariosRe: I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the
The 1st investigate result they email me. After that i contact customer service and they investigate again and told me over the phone. Do you know anyway can help me. i have filed a claim with UPS but maximum amount they mite cover is only $100 and of course my phone cost more than that. Ill be very appreciated if you can help me solve this issue. T-Mobile Handset Order Research Request Handset Order Reference: 06609606 Thank you for taking the time to contact T-Mobile. We show no record of the equipment being received by our warehouse. Please allow up to 7 business days from the date the package is delivered to the warehouse to allow time to confirm the contents of the package. If it is past the 7 business days, you may want to contact the shipper concerning the shipment. Thank You, Handset Order Research Department T-Mobile USA, Inc.16Visto0likes0ComentariosRe: I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the
Yes they did investigated and told me that device is not found in their warehouse and ask me to blame UPS. I think Tmobile should responsible for this lost not UPS. I hope anyone can help with this issue. Gracias19Visto0likes0ComentariosI had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the
I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the phone even though UPS has proof of delivery. I lost my phone by trusting Tmobile.6.1KViews1like33Comentarios