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Allcalcio
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Re: 5G Internet Showing Incorrect Location
Here is more information to help the Community and hopefully to encourage TMO to fix this. I subscribed to TMO Home Internet 5G about 90 days ago. I have the latest and greatest Gateway device (black box). The service is extremely good. Very good upload, download and latency performance. Better than Spectrum Cable that I dropped. However, I too have a major geo-location headache. The Gateway does not have onboard GPS and does not provide proper geo-location information. I live near Raleigh, NC. My connections are to a tower less than a mile from my home. The connection is routed over high-speed fiber to a hub in Charlotte, NC (Some 3 hours travel away from my home). This means that DHCP assigns me a Charlotte IP address. Hence all web sites and web content providers think I live in Charlotte. YouTubeTV, local stations, weather, mapping software, big-box store locations, everything is out of sync with my real life. YouTubeTV actually cut off my service because they think I'm using the service for too long away from my home location. I have discussed this issue with TMO customer service. They were honest enough to explain and confirm why I'm showing up with a Charlotte IP address. They made no promises to fix it now or at any time in the future. I told them that this is so disruptive to basic internet usage that it is a deal breaker. I like TMO pricing, but the pain level inflicted by this geo-location fail is too much. At this point, I am receiving almost daily offers for internet service from Spectrum at the introductory rate of $49 / Mo. (for 12 months). Since this is basically the same rate that TMO charges, it looks like a better service option because there is no geo-location problem with Spectrum. The only reason I have not switched back to Spectrum is that I hate all the silly pricing games Spectrum plays and generally poor customer service they provide. But Hey, if TMO can't or won't provide a proper service or a work around, then that is not good customer service either. All TMO needs to do is look at customer billing addresses to determine a customers home location and grab IP addresses from the correct IP address pool on that basis for all connections. I'm not an IT/Network Engineer, but it seems to me that they could fix this in software if they really want to be theviable home internet provider they advertise to be. Right now they are just turning off customers who may never trust them again. You know what we say, "Trick me once, shame on you. Trick me twice, shame on me". TMO, I hope you are reading this. I want to support you, but you have to do better. And I know you already know this. Right now, push out a notification to users telling us that you are fixing this and when to expect it to be done. Not sure how much longer I can tolerate this broken system. Thanks in advance for getting this done!53Visto7likes1ComentarioRe: 5G Internet Showing Incorrect Location
Hey MikeJoe7g. Thanks for sharing. Your conclusion is probably right. Which means that I will probably be going back to Spectrum in Raleigh, NC soon. At least for 12 months, or until their promotion runs out. Then maybe back to TMO long enough to make Spectrum miss me again. Stupid games they play! One thing that you might like to know about YouTubeTV is that you can override the false geo-location provided by your ISP to reset and restore your accountto your actual home location so you get the right channels and more on YouTubeTV.YouTubeTV allows you to use your phone's GPSto determine your actual location. This works because your phone has GPS and knows your real location unless you have turned off location services. How you do it varies somewhat depending on what device you use to accessYouTubeTV, but the method involves going into your profile settings in theYouTubeTV client (for methat is usually on an Amazon FireStickTV)and choosing to set your current location. Then select use my device which will be your phone. At the same time you do that you will need to be in theYouTubeTV app on your phone, in settings, and select to set my current location. Then your proper location will be set on both devices. AYouTubeTV rep taught me this. Of course this won't get the desired result if you and your phone are not in your home (base) location. I'm not sure how long this location reset will last in the YouTubeTV account as TMO's false geo-location data may override that at some point. Time will tell on that, but it did let me reset myYouTubeTV account and restore my service to my local channels that I want to see. WithYouTubeTV you can use the service when you travel out of base for something like 90 days (but don't quote me on that as I'm just going from memory) before you must use your service in your base or lose access. So this is just a work around forYouTubeTV and not the real fix that TMO should provide their Home Internet 5G customers as I stated in my last post. I do hope this information will be useful to you MikeJoe7G and the Community at large.56Visto3likes0Comentarios