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altobruno
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Joined 29 days ago
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Re: Regularly charged for undelivered text messages from T-Mobile short code 2519
I have the same problem. I'm registered under the Pay as you go program. I'm leaving the country for long periods and each time I turn off my phone. Unfortunately T-Mobile keep charging me for sms messages relayed by the system to my phone even when it is off. This is ridiculous. Cellular system knows when the cell is on of off. They should not charge me for undelivered messages when my cellular is off. I spoke with a T-Mobile customer service. agent They know the problem and they suggest me to suspend my subscription when I'm leaving the USA. This is good for 3 months. I will have to repeat the process after 3 months. This is quite acumbersome process.22Visto0likes0Comentarios