Forum Discussion
Regularly charged for undelivered text messages from T-Mobile short code 2519
Hi there, I am losing money from my T-Mobile prepaid service because T-Mobile sends automated text messages from short code 2519 every month, sometimes even twice a month. I have an old $3 pay by th...
I have the same problem. I'm registered under the Pay as you go program. I'm leaving the country for long periods and each time I turn off my phone. Unfortunately T-Mobile keep charging me for sms messages relayed by the system to my phone even when it is off. This is ridiculous. Cellular system knows when the cell is on of off. They should not charge me for undelivered messages when my cellular is off. I spoke with a T-Mobile customer service. agent They know the problem and they suggest me to suspend my subscription when I'm leaving the USA. This is good for 3 months. I will have to repeat the process after 3 months. This is quite a cumbersome process.
