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The older one NEVER EVER DID??? WHAT IS GOING ON?","conversation":{"__ref":"Conversation:conversation:124934"},"id":"message:124939","revisionNum":1,"uid":124939,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:2900"},"metrics":{"__typename":"MessageMetrics","views":164},"postTime":"2024-09-16T14:21:25.000-07:00","lastPublishTime":"2024-09-16T14:21:25.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" tell-me-y wrote: \t \t Apparently the G4AR and G4SE use different firmware, with v1.00.12 on the G4AR and v1.03.14 on the G4SE the latest firmware.  However, the firmware for both gateways likely shares much of the same computer code.  If you are seeing 4G (or LTE) when you know you should be getting 5G service, the following is likely what is happening with v1.03.14 on your G4SE as I previously described in my G4AR topic posting: \t The Internal antenna has 2 modes, \"Omnidirectional\" and \"Directional\", and the gateway decides which mode to use.  If it chooses the wrong antenna mode, the signal may become too weak and cause an internet disconnection.  I'm using an External antenna and am NOT having any internet disconnections with the new v1.00.12 firmware on my G4AR.  Are you using the Internal or an External antenna? \t \t Great information and questions!  Thanks!  Yeah.  I’m using internal antenna and it’s choosing the type of directionality, but I believe actually I know exactly where the best tower is, so I could probably lock it on directional?  So if I got an antenna, where does it go and what does it look like.  I’ve got my Gateway sitting in front of a window, but I really don’t want to install an antenna outside…  Or spend the $$.   As for 5G, so it definitely should be saying 5G on the display even though I am getting decent download (130Mbps ish)?   Thanks again @tell-me-y  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1513","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:124937":{"__typename":"ForumReplyMessage","subject":"Re: My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?","conversation":{"__ref":"Conversation:conversation:124934"},"id":"message:124937","revisionNum":1,"uid":124937,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:2900"},"metrics":{"__typename":"MessageMetrics","views":115},"postTime":"2024-09-14T23:39:59.000-07:00","lastPublishTime":"2024-09-14T23:39:59.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" tell-me-y wrote: \t   \t Thanks, I’ve got the G4SE with what appears to be the latest firmware 1.03.14.   And it still flips out.  Fortunately I do have the TMO Internet app still on my iPhone, I just didn’t think it TMO would be so stupid as to make TLife so stupid.  But it actually is a confusing mess!  Advertisements and coupons instead of control?  Not cool. And I’m looking at the display at it says 4G not 5G???  And when I look at the TMO Internet app It shows me cellular metrics for LTE but NOT FOR 5G????  What is the deal here??? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"593","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:124935":{"__typename":"ForumReplyMessage","subject":"Re: My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?","conversation":{"__ref":"Conversation:conversation:124934"},"id":"message:124935","revisionNum":1,"uid":124935,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:2900"},"metrics":{"__typename":"MessageMetrics","views":117},"postTime":"2024-09-02T10:13:54.000-07:00","lastPublishTime":"2024-09-02T10:13:54.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ok, the modem just dropped again for five minutes?!?  What is going on???  Why is it doing that? Also I just looked at my advanced cellular metrics on my phone.  IT ONLY SAYS LTE?!?  Band b71?  With a Poor SINR?   (I’m in a pretty dense population area in Los Angeles.) ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"317","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumTopicMessage:message:124934":{"__typename":"ForumTopicMessage","subject":"My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?","conversation":{"__ref":"Conversation:conversation:124934"},"id":"message:124934","revisionNum":1,"uid":124934,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:2900"},"metrics":{"__typename":"MessageMetrics","views":2481},"postTime":"2024-09-02T09:29:13.000-07:00","lastPublishTime":"2024-09-02T09:29:13.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Summary: Modem appears to drop the internet completely, sometimes right around 9pm \t No clue how to diagnose it at all.  \t T-Life app seems useless when this is happening I see there’s a similar one above:  “Modem drops internet service every night”.  This could be my issue.  BUT my previous modem, which I still have and might switch back to, NEVER EVER DROPPED INTERNET FOR MONTHS AND MONTHS!?!  It WAS awesome.  Now it’s not.   I’m reading all sorts of threads about business practices with very unhappy customers and prioritizing service in what sound like an almost “bait and switch” strategy.  That’s very unseemly.  I bailed on Frontier (fiber) and never looked back.  But the problems are having me think I should dump both of these and go back to Frontier because this simple problem I have looks like a nightmare waiting to WASTE MY TIME!  Shame! I was sold the new modem by a CSR and felt like it was a shady deal, because it wasn’t a swap but adding a new, so I don’t know if I’m a “new” customer or and “old” customer for home internet!  But for two month they were charging me for TWO modems!  I got a credit for one month. I was thinking the new modem was having problems and one customer said that after they thought it was a SIM card problem but then accidentally KNOCKED IT ON THE FLOOR and the problems went away?!?   I really feel like there is a complete drop of internet at around 9pm every night.  Could this be some other customers suddenly clogging the bandwidth??  It isn’t like a slower connection, it’s a DEAD connection.  I’ve done reboots and such, but sometimes I just wait and it comes back . So I have no clue what to do without becoming a PhD in modems.  Additionally the UI for interacting with the Gateway is so annoying and I don’t know any way to put this in a place where I can really see what’s going on!  When the gateway internet connection goes down, there’s NO WAY to connect to it and the screen shows nothing useful.  And I’ve got an “excellent” connection??  The T-Life app is useless when the modem drops.  So I have no good way to diagnose the issue.   ANY SUGGESTIONS are appreciated! Thanks! 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Signal","parent":{"__ref":"Category:category:network-coverage"}},"ForumReplyMessage:message:89593":{"__typename":"ForumReplyMessage","subject":"Re: can't use ssh connections when i'm using the hotspot","conversation":{"__ref":"Conversation:conversation:89592"},"id":"message:89593","revisionNum":1,"uid":89593,"depth":1,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:2900"},"metrics":{"__typename":"MessageMetrics","views":160},"postTime":"2024-04-08T10:30:24.000-07:00","lastPublishTime":"2024-04-08T10:30:24.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I don’t know about general ssh, but from my machines on my network, I can’t get to AWS EC2 instances using ssh at all.  But I can on my work VPN?  Not what I want to do in this case…  I posted here also:    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I haven’t messed much at all with my T-Mobile Hotspot.  It just sits there on top of my bookshelf happily routing packets (better than Frontier ever did).   I’m using: ssh -vvv ... and it times out.  No evidence of anything but that it’s trying to connect.  I’ve tried on multiple machines. 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