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AnaG0520
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Joined 2 years ago
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Re: Employee lied
I bought a new phone a week ago. I was offered a trade in promotion that was available with my plan. The young man Charlie promised a value of $700 for my phone with credit installment of $29/mo for 24 month. Today when I've gone over my account history I can see all the changes he made and now it says my credit will only be $5.84/mo. That is a ridiculous difference of price. I specifically told him I was on a budget. I traded my iPhone 12 and because he valued it at the price above I decided to get the iPhone 14 and pay the price difference later on. So I would like to know why I'm not receiving the amount I was offered. Not only that but I've already been back becauseat the store he kept adding on things such as usbc charger, otter box case, screen protector. I told him I didn't want to purchase any of this and he said "don't worry about it you aren't paying anything for it. Just don't tell my boss" I kept saying no thank you and he put the case and screen protector on any way. Once I got home I noticed he actually rang it all up and I was charged and he used some type of credit towards it. I went back for him to explain it to me the next day and he assured me it didn't interfere with my $700 credit. I need this cleared up because I'm on a budget and he knew that and still lied to me about everything. My family has been with T-Mobile for 17 years and I started a separate plan about 4 years ago. The service has been fine but I don't appreciate being lied to especially with such a huge price difference. I'd appreciate it if I can get this resolved.3Visto0likes0Comentarios