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Angry_Lion
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Joined 4 months ago
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Business Internet with static IP a disaster
I want a static IP. I have T-Mobile home internet. That only uses dynamic (IPV6) addresses. I was told I had to get business Internet. I ordered it with static IP. The Inseego device arrived. I connected and ran a speed test. I got 0.1 mbs download! I contacted tech support. It took over an hour of wrong transfers and holds to get them. They ordered a new device. II came the next day.. It woudln't work at all. It took 3 hours to get tech support who ordered a third device. When that came, it wouldn';t connect to the Internet at all. I spent THREE hours working with a tech. We were completely unable to get any connectivity. Static IP was also comng up incorrect. It was a dynamic IP assignment. I spent over 12 hours in total on this. Here's what we learned: The radio in the tower has a problem with network capability. A ticket has been open on it for over 1,000 days! It's been escalated twice wtih no result. The Inseego device willonly connect to this channel (N41). My account wasincorrectly set up and was unable to get a static IP. The support techsuggested I cancel the account and have tele-sales (impossible to reach!) cancel this account and start over. Since the only available channel is N41, even if the new account was set up properly, it wouldn'twork. I decided to close the account. I was completely uable to rach anyone in customer support beyond pathetic foreign first-level agents. I had no opportunity to escalate. Very very poor customer service. In case you wondered, my home T-MobileInternet speed is 300+ mbs. It took me over an hour on hold to ge to the WRONG rep (transferred 3 more times). I asked this rep (asian) to give me tlesalees. She said she would. I was on hold for another 25 minutes and got TECH SUPPORT. That agent got me to a US rep who was helpful. She connected me to another Asian who, itityh great difficulty canceled the cccount. The US rep called back to make sure things worked out. I told her that I thought so. I also explained that I was told a Cradlepoint device might actually work. She promised to get back to me tomorrow. As it stands now, the account may be canceled (no equipment return lable received yet), and I might get a call to potentially make things work. Given my experience so far, I doubt anyone from T-Mobile will read this post. It would be nice if someone senior would read it. This is an example of incredibly bad customer service, tech support, and apparently tower maintenance.239Visto0likes0Comentarios