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avineshn
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Joined 11 months ago
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Re: T-Mobile Customer Service did a fantastic job!
eduarjjes wrote: I CAME FROM THE VERIZON COMPANY BECAUSE I LOOKED AT GOOD OFFERS THAT WERE VERY WELL ON TV, TWO MONTHS HAD ALREADY PASSED THAT THEY SAID THEY WERE GOING TO GIVE ME THE MONEY OF WHAT VERIZON CHARGED ME FOR LEAVING VERIZON, I ASKED TO SPEAK TO THE MANAGER OF THE STORE AND I SPEAK TO HIM AND THE ONLY THING HE MADE CLEAR TO ME WAS MY FAULT AND THE TRUTH WAS NO HELP BECAUSE I DIDN'T KEEP TRYING. I ASKED ABOUT THE MONEY 5 TIMES BY PHONE AND TWICE I WENT IN PERSON, THE TRUTH AS A CUSTOMER I SHOULD NOT BE CHECKING FOR MONEY THAT THEY WOULD HAVE TO RETURN TO ME AND DO THEIR JOB WELL, WHEN I HAD THE ACCOUNT I BUY 2 SCREENS FOR MY CELL PHONES AND I SAID I HAD INSURANCE AND AFTER INSISTING WITH THE SCREENS, I FOUND OUT THAT ONLY ONE CELL PHONE I HAVE INSURANCE. I TALKED TO THE MANAGER WHO WAS A PERSON WHO DID NOT WANT TO HELP WITH ANYTHING THAT EVERYTHING IS MY FAULT THE TRUTH IF YOU WANT TO GET A T-MOBILE ACCOUNT DO NOT GO THERE THEY DO NOT INFORM YOU ABOUT THINGS UNFORTUNATELY AS THE MANAGER OF THE STORE ANTHONY FRANCOLINO YOU ARE VERY BAD, AS A MANAGER HE DOESN'T KNOW HOW TO PUT HIMSELF IN CUSTOMERS' SHOES AND ONLY GOES FOR THEM, UN HAPPY DO NOT GO TO THIS STORE... There customer service is fraud as well. They are paid to lie.2Visto0likes0ComentariosRe: T-Mobile Customer Service did a fantastic job!
I was a loyal customer of T-Mobile until they began engaging in fraudulent practices with my invoices. I had a total of three active subscriptions with T-Mobile. However, in February 2023, I terminated the service and switched to another service provider. T-Mobile confirmed that all of my lines were terminated and that I have no outstanding debts to them while meeting the 2-year service agreement. In March, upon receiving the statement, I discovered that a credit had been applied to one of my accounts, which was utilized to cover the cost of a complimentary iPad provided by them. I contacted the customer and instructed them to terminate any existing line I have with their company and reimburse me the amount of credit owed. The customer support representative informed me that they are unable to provide any refund. Instead, they advised me to utilize the remaining free credit, after which my line will be automatically terminated. Subsequently, in October 2023, I received an additional statement indicating that I am now responsible for the payment of the free line provided by T-Mobile. Upon contacting customer support once more, they informed me that the problem was on their end and reassured me that I should not make any payments. In addition, they advised me to wait until my next payment cycle in order to observe a balance of zero in my account. In late November 2023, I received another statement indicating an increased amount, and no services were terminated. I have contacted customer care for the third time, and once again, the representative has reassured me that I am not required to make any payments. They have advised me to wait for the next two billing cycles for my account balance to be reduced to zero. In January 2024, I received a last notification from the collection office to settle the outstanding bill. I contacted customer service and conversed with an individual who provided subpar assistance and proved unhelpful to me. When I inquired about her complete name, she informed me that she is prohibited from disclosing her full name to customers. I requested that she provide me with all pertinent account information on the account for which I am indebted, but she refused, stating that it is not within their capabilities to do so. I inquired about the possibility of conversing with her supervisor or manager, to which she informed me that all of them are currently engaged in a meeting. I requested her to facilitate their contact, however, I have not received any communication from them up to the present day. I am really dissatisfied and despondent with the service provided by T-Mobile. I am seeking a reference for a lawyer who can assist me in initiating a legal action pertaining to fraudulent activities that have caused significant mental distress to my family.2Visto0likes0Comentarios