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bartla22
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Joined 3 years ago
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Re: No Love For Loyal Customers of 20+ Years?
magenta6879627 wrote: t-mobile does not care any more. I have been with this company for 17 years. I have a phone that does not work properly and asked them to give an upgrade phone that does the daily calls and apps ….they giving me hard time, after many days and hours on the phone, their manager who is extremely unaware of promotions or options, say you have to pay over $600 for a phone, or wait until chrismas , may be there is a promo at that time, or just go with another company!!! Is that what T mobile does about 17 years loyalty?. we asked them...even tried to reach the CEO….the answer was : we do not care!!! conclution: perhaps tell everyone about this experience and pack our bags to leave and go with another company who is more decent than T mobile. They outsourced and do not monitor the calls / responses. Really don't care anymore17Visto2likes0ComentariosRe: T-Mobile Fraudulent Account Setup Using My Credit Card and Social Security Number
T-Mobile service is really poor now. I recently lost my spouse, I went to a T-Mobile store and explained I wanted to cancel (first thing I said) one of the Drive Sync devices and then add cell service to my Apple watch so I could receive call as some of my friends do. They added the watch service, charged me $30.00 and THEN told me I needed to call customer service to eliminate the Drive Sync device. Not happy about the $30.00 and having to make the call, but... I went home and called T-Mobile to eliminate one of our Drive Sync devices. I was TOLD the account needed to be cancelled and a new account would be created andit would beMIRRORING myold account. NOT TRUE. They created a new account, I wanted to keep everything but one drive Sync. Instead I am now paying more for service, and the One Plus was dropped off my plan, and the Apple Watch has not been able to receive calls even though I was assured it would. Last call they said give it 3 - 4 hours. I called today and said I wanted to drop the remaining Drive Sync and Watch service ( it never worked). So I am now being charged more and the less service. I could have easily said I was my spouse but I wanted to be honest. I want to keep the line for other practical reasons. I am going to AT&T and Verizon. I don't mind if it is a few dollars more. My experiences with T-Mobie have been ridiculous!! You would have though on one of the 4 recent calls that they would have sensed my displeasure and escalatedthe call to their supervisor!9Visto1like0Comentarios