Forum Discussion
T-Mobile Fraudulent Account Setup Using My Credit Card and Social Security Number
Late last year someone apparently set up two phone plans with T-Mobile and bought two phones using my credit card. I reported this to my credit card company and stopped payment. That part was easy, ...
T-Mobile service is really poor now. I recently lost my spouse,
I went to a T-Mobile store and explained I wanted to cancel (first thing I said) one of the Drive Sync devices and then add cell service to my Apple watch so I could receive call as some of my friends do.
They added the watch service, charged me $30.00 and THEN told me I needed to call customer service to eliminate the Drive Sync device. Not happy about the $30.00 and having to make the call, but...
I went home and called T-Mobile to eliminate one of our Drive Sync devices. I was TOLD the account needed to be cancelled and a new account would be created and it would be MIRRORING my old account. NOT TRUE. They created a new account, I wanted to keep everything but one drive Sync.
Instead I am now paying more for service, and the One Plus was dropped off my plan, and the Apple Watch has not been able to receive calls even though I was assured it would. Last call they said give it 3 - 4 hours.
I called today and said I wanted to drop the remaining Drive Sync and Watch service ( it never worked). So I am now being charged more and the less service. I could have easily said I was my spouse but I wanted to be honest. I want to keep the line for other practical reasons.
I am going to AT&T and Verizon. I don't mind if it is a few dollars more. My experiences with T-Mobie have been ridiculous!!
You would have though on one of the 4 recent calls that they would have sensed my displeasure and escalated the call to their supervisor!
