User Profile
bcardinalsh
Newbie Caller
Joined 7 years ago
User Widgets
Contribuciones
Re: Being charged for a phone I have returned. Help?
they printed me a pre packaging label at the store and i just shipped it. I went to Twitter and @ them there, got in contact with someone who assisted me ASAP. they had no idea what happened, but just credit me back from the point I started calling until the phone was paid off.1Ver0likes0ComentariosRe: Being charged for a phone I have returned. Help?
I had the same issue, I sent a phone back when i received my note 8 (pre order) noticed in 12/17 was still being charged called and opened up a ticket but never got a response, so I called back again in June/July area was told the ticket "fell through the cracks" and no status on it so they opened another one, was told I would be reached by someone with a status update.. 3 weeks go by no response. I call them, they said we dont have the phone but we will open another ticket.. another week goes by no response, call them and told they dont have the phone and tickets were closed same day. They opened a fraud case against it at that point, still nothing. I had to go to Twitter to get someone to assist, 4 months later, my account is finally cleared to use my Jump On Demand as of this past Friday (11/16) @drnewcomb27Visto2likes0Comentarios