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bcw1066
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Joined 2 years ago
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Re: Family Allowances seems to be some kind of joke
I just got a phone a couple of weeks ago for my 12 year old grandson. When I asked them at the store how to set up the parental controls they told me to just google it. I have set up family mode which I have to pay 10.00 a month for and then I had to call them to add family allowances. I kept getting an error message every time I tried to put the times to limit the device. I tried both theapp and the website. I called back several times and they could not figure it out. It would not save the changes for them either. I finally got someone that was able to get the times put in and save it. They told me the app would not work with that feature. I can look on the website and my app and see that the times have been saved but it is still allowing calls and texts to come through during the blocked times. I still get an error when I try to set up the web guard. I was on hold for almost an hour this morning before I was able to talk to someone and then after they still could not figure it out they were going to send me to tech but disconnected me instead. I have probably spent over 6 hours on the phone in the last two trying to get this resolved.2Visto0likes0Comentarios