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betrayedcustome
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Joined 5 years ago
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Re: Being charged for phone after returning back to Assurant...
Hi My iPhone has a low battery and one of the T-Mobile customer service said i am eligible for a warranty exchange with 5 dollars and told me to send the phone in the packet which they send me the new phone. I went to post office and returned my phone. I got an email that they received my phone and successfully finished the exchange and nothing to be done in my part on oct 6. Then next day I got an email saying that they haven't received my phone and charging my account with a fee of 318.75$. When i called the customer service and questioned they said sorry about the inconvenience and they got the phone and its in ware house. Then I got another email saying that my phone has physical damage and it is not covered by the warrant. I called again the customer service and said a research team will look into it. Then i got another email from Handset order research team that damage is not covered under the Limited warranty. Any one knows how to get out from this cheating of T-MOBILE and get back the money. I have been a T-Mobile customer for more than 10years and its really sad and frustrating that I got cheated by them. Any one can help me?32Visto3likes0Comentarios