Forum Discussion
Being charged for phone after returning back to Assurant...
Hi there, I'm having a really stressful time right now getting the run around from T-Mobile and Assurant regarding a phone claim I have. The Merchant Return Labal states: PERMIT NO. 395 LANCAS...
Do you still have the information regarding the sending and receiving of the unit? What does your tracking info from the return label show regarding last location scan?
Hola
My iPhone has a low battery and one of the T-Mobile customer service said i am eligible for a warranty exchange with 5 dollars and told me to send the phone in the packet which they send me the new phone. I went to post office and returned my phone. I got an email that they received my phone and successfully finished the exchange and nothing to be done in my part on oct 6. Then next day I got an email saying that they haven't received my phone and charging my account with a fee of 318.75$. When i called the customer service and questioned they said sorry about the inconvenience and they got the phone and its in ware house. Then I got another email saying that my phone has physical damage and it is not covered by the warrant. I called again the customer service and said a research team will look into it. Then i got another email from Handset order research team that damage is not covered under the Limited warranty. Any one knows how to get out from this cheating of T-MOBILE and get back the money. I have been a T-Mobile customer for more than 10years and its really sad and frustrating that I got cheated by them. Any one can help me?
