User Profile
biggdawg64
Roaming Rookie
Joined 8 years ago
User Widgets
Contribuciones
Re: Misleading sales reps
I apologize for thinking that someone so adamant about defending the tmobile way was an employee. I mean it would be impossible for an employee of tmobile to come into a "community" thread and try to combat complaints about the company. And truthfully and respectfully your interpretation of that scripted response is irrelevant. Ill humor it for one second however, an agreement between you and us it says. But who is us and why are representative of tmobile excluded from that. Frankly it's contradictory. I also don't agree that you've been the gleaming example of objectivity you claim to be. Regardless there is no reason for you to continue to defend them as I said I'm not trying to get anything from this. On the shear off chance you don't work for tmobile you've actually educated anyone reading this much more then tmobile paid employees did for me.5Visto1like0ComentariosRe: Misleading sales reps
You misunderstand my intentions, I'm not arguing policy. If that's what is required to upgrade I fully understand. My goal was to convey to old and new customers of tmobile that upgrading isn't as easy on the wallet as your store representatives will lead them to believe. That's one issue with paying employees based off commission. I manage a successful restaurant and tipped employees will tend to make a deal seem sweeter then it may be to insure a greater tip. In these cases we as superior chock it up to human nature, honor the deal that may have been made, inform the customer its not our policy, and then deal with said employee accordingly. Just like athletes reflect their coaches or paramedics reflect doctors, they reflect upon us and it is our responsibility, in some cases, to follow the code that the customer is always right. I'm not trying to get anything for free just what I was offered but since that did not happen I have made it a goal of mine to let others know what they may be getting as opposed to what they are told by the evident "used car salesman" you have working at some of your stores. I say that loosely and am not making a generalization about tmobile employees as a whole. Still it remains true, I was misinformed and nothing was done to correct the issue. I understand people make mistakes this one just happened to be at my 400 dollar expense.3Visto1like0ComentariosRepresentante de ventas engañoso
About six months ago I changed from AT&T to tmobile. Aside from the occasional no service...I've had a good time using them for my mobile provider, however if something sounds to good to be true, it probably is. I was told by a salesmen in the store that the jump program would allow me to upgrade free of charge once the price of my phone was paid half way off. Now that's only partially true. There may not be any additional activation to your new device but you are responsible for another hefty down payment. I recently attempted to upgrade to a new Samsung phone and was told my down payment would be 399 since I have less then great credit and I haven't been a customer for 12 months. When I originally signed up I notified them the phone I would be purchasing that day was a transitional device until the Samsung g7 edge came out and that I wasn't going to want any additional cost when I upgraded. They assured me there would be no issue. When I attempted to JUMP over the phone they told me the exact opposite. So now I'm stuck with a stylo2 I never wanted and is only worth the 89 dollars I still owe on it. I also informed them my current device has a very low battery life and they suggested I swap it out for a new stylo2. When I informed them that I'm currently searching for a better offer a representative of tmobile wished me "good luck" and told me to have a pleasant day... Future upgraders beware, lots of smoke and mirrors in the tmoblie arsenal.Solved1.3KViews1like15Comentarios