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Bigj999
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Joined 2 years ago
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Re: Warranty bait and switch
Actually, the Galaxy 22 Ultra is outgoing, and the 23 is soon out. However, the greater truth here is that TMO has the ability to replace with a new phone, from inventory at any store and they CHOOSE not to. The warranty agreement states they MAY replace with a refurbished phone.... Not will. TMO is clearly not the same company they once were and I will soon leave... But not before I tell everyone I can about how awful they are to work with and how they screw their customers over and over, never stepping up and doing the right thing.4Visto0likes0ComentariosRe: T-Mobile Experts aren't experts. What can be done?
They really are not experts.... They read from scripts including the empathetic sounding words. They are hollow and self serving. Tmobile absolutely doesn't care and their actions show this over and over. I have had so many calls, chats, etc in the past few months and they are definitely a different company from the one I have been working with for over 14 years. I will be leaving Tmobile soon as a result. They won't do anything about their awful service until customers leave and they are forced to.1Ver0likes0ComentariosWarranty bait and switch
Have a Galaxy 22 Ultra that was having constant cycling issues with the network, texts and calls were frequently missed (dozen plus a week). Placed a warranty claim and after speaking with about 10 support people, I finally got a refurbished phone replacement. It was on backorder, so it took a while to get it. The replacement phone is defective and the sound is choppy, such that streaming anything is frustrating and you can't hear anything consistently.... Like, can't make out any words at all. Had to put in a warranty claim again after only 2 weeks with the phone. Now after several reps again, it will be over a month to get another replacement AND they feel the need to threaten me about damage to the phone THEY sent me. I am seriously ready to speak with an attorney about this. It is funny that the support script is to say words suggesting empathy but with over 15 people who run me around the block (4 hour chat session tonight).... They all treat you poorly and it is because of Tmobiles policies and practices.107Visto0likes2Comentarios