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bos1987
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Joined 5 months ago
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Re: Looking for an email address to contact T-Mobile support
Totally agree that customer service has declined steeply within the last 4-6 months. Previously, when I called 611, I'dbe connected to my "team of experts" which were stateside reps in Maine (live in Boston, MA) who cover my subscriber area. However, now, all calls to 611 or customer service 800 numberare routed to Thailand, or southeast Asia. Bottom line, it's not possible to contact my "team of experts" anymore. I do understand that with a 24/7 support system, you need to route calls to a time zone that has support during regularbusiness hours. However, I have called at 9am EST when it's the middle of the night in Asia , and I only get remote Asian representatives. They are MUCH less knowledgeable than former statesidecustomer service reps, and struggle even to answer simple return policy questions. I usually have to ask for a supervisor to get my question or issue resolved. So with that said, getting good customer serviceis much more difficult. I'm guessing that this might be a budget or fiscal/bottom line issue. Would be good to find out why the switch was made. Thanks and regards, Scott5Visto1like0Comentarios