Forum Discussion
Looking for an email address to contact T-Mobile support
I'm looking for an email address to contact T-Mobile support about two different issues that have come up in the last couple of days. Before anyone suggests the live chat option - the live cha...
If you use the app on your phone you can use the chat feature. the app has not been working for some people but has been working for me this past week.
Totally agree that customer service has declined steeply within the last 4-6 months. Previously, when I called 611, I'd be connected to my "team of experts" which were stateside reps in Maine (live in Boston, MA) who cover my subscriber area.
However, now, all calls to 611 or customer service 800 number are routed to Thailand, or southeast Asia. Bottom line, it’s not possible to contact my “team of experts” anymore.
I do understand that with a 24/7 support system, you need to route calls to a time zone that has support during regular business hours. However, I have called at 9am EST when it's the middle of the night in Asia , and I only get remote Asian representatives. They are MUCH less knowledgeable than former stateside customer service reps, and struggle even to answer simple return policy questions. I usually have to ask for a supervisor to get my question or issue resolved.
So with that said, getting good customer service is much more difficult. I'm guessing that this might be a budget or fiscal/bottom line issue. Would be good to find out why the switch was made.
Thanks and regards,
Scott
