User Profile
Brendr14
Newbie Caller
Joined 3 years ago
User Widgets
Contribuciones
Re: Connected, No Internet
BlueSurf wrote: Well you did the basic to get your service back to normal. Since that didn't help it can very well be a hardware issue. Overheating has caused problems. I use a cooling fan and it has been just great. Your next step is Tech Support 844.275.9310, tell them everything you did to try to fix your Gateway. They can do stuff remotely which may turn out to be a new replacement. Good luck. Just fyi I was rock solid first few months too and same issues it got progressively worse week over week and now can't get on at all. I think they are adding more people than they can accommodate. Why else would I suddenly not be able to use it when it was great in the beginning but also gets worse every week. (yes at peak hours and weekends) I'm desperately trying not to go back to spectrum but it's looking like that will need to happen. I got a replacement and it is the same issue!3Visto0likes0ComentariosRe: TMobile Home Internet -- Great signal but no internet?
Same problem and I have a feeling it's not from separating bands. I had service for a few months and it was excellent. Then over a month it cuts out worse week by week. I need to call and do all those resets. I can't fix it without calling so something they need to do at tech support. I truly believe they are adding people faster than they can cover them. It progressively got worse over more than a month and now i barely can use it if at all. My signal is great and phone says signal speed is excellent but it's just internet going out. "Connected without internet," is what my phone says. If it didn't work so well when I started I would have given up already but I keep hoping.. anything not to have to go back to spectrum...ughh31Visto2likes0Comentarios